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About the Role
The ServiceNow Technical Lead will oversee the design and development of ServiceNow solutions at CAAT, ensuring technical excellence, scalability, and adherence to platform best practices. This role serves as the primary technical lead for developers, translating business requirements into effective platform capabilities and guiding end-to-end delivery of ServiceNow implementations.
Responsibilities
- Own the end-to-end delivery of ServiceNow projects, from requirements gathering to deployment and post-implementation support.
- Manage relationships with external stakeholders and vendors and act as the primary point of contact for ServiceNow-related escalations, decisions, and strategic planning.
- Facilitate workshops and stakeholder meetings to gather requirements and align expectations.
- Collaborate with PMO, business units, and technical teams to ensure successful delivery of enhancements and new capabilities.
- Architect and configure ServiceNow modules including ITSM, ITOM, CMDB, and App Engine.
- Lead development of workflows, business rules, UI policies, and integrations with third-party systems.
- Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation, optimization, and innovation; conduct post-implementation reviews to contribute to knowledge sharing and best practices.
- Lead and mentor a team of ServiceNow developers.
Requirements
- College diploma or bachelor’s degree in computer science, information systems, or related field.
- Five (5) to seven (7) years of hands-on ServiceNow experience, including leadership of platform delivery.
- ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred.
- Strong understanding of ITIL, Agile/Scrum, and enterprise service management.
- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
- Proven experience managing cross-functional teams and delivering complex projects.
Skills
- ServiceNow
- ITSM
- ITOM
- CMDB
- App Engine
- JavaScript
- REST/SOAP APIs
- ServiceNow scripting
- ITIL
- Agile/Scrum
Location
- Remote
Work Type
- Full-time
Experience Level
- 5-7 years
Education Level
- College diploma or bachelor’s degree
Salary/Compensations
- $107,800 - $133,700
Benefits
- Opportunities to learn and master skills
- Total Rewards program
- Flexible work arrangements
- Comprehensive benefits
- Wellness incentives
- Defined benefit pension plan
About the Company
- At CAAT, we’re passionate about what we do and have a cultural spark in everything we do.
- We are one of the fastest-growing pensions in the country.
- We challenge the status quo, making a real impact on the hundreds of employers we serve.
- We are driven by core values and a shared purpose, fierce champions for better retirement security, known for our can-do culture.
- We believe innovation, passion, and purpose are ingredients for a great work environment.
- We are committed to attracting and keeping great talent.
- We are consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Equal Opportunity
- DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture.
- Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.
- CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
- Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.
- Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.