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About the Role
Join a team that takes pride in exceptional patient care. Rockville Centre for Dentistry is looking for an experienced, friendly, and dependable Dental Front Desk Associate to join our team. We’re committed to creating a five-star experience for every patient who walks through our doors, and we’re looking for someone who shares that same standard of care. If you’re a team player who enjoys building relationships with patients, staying organized, and stepping in wherever needed to keep the day running smoothly, we’d love to meet you.
Responsibilities
- Welcome patients and provide friendly, professional service
- Answer phones and assist with patient questions and scheduling needs
- Send and receive dental insurance claims
- Post insurance and patient payments accurately
- Make insurance adjustments upon receipt of payments
- Create and review treatment and payment plans
- Discuss treatment options, financial arrangements, and financing solutions with patients
- Assist patients with financing options such as CareCredit and Cherry
- Use knowledge of dental procedures and terminology to confidently communicate with patients
- Support the team with additional clinical tasks when needed, with training provided as necessary
- Assist with tasks such as taking X-rays, turning over treatment rooms, or taking intraoral scans using a TRIOS or iTero scanner
Requirements
- Preferably has 5 years of dental administrative experience in a patient-facing role
- Comfortable with dental practice management software, with Dentrix experience preferred
- Familiarity with dental imaging software such as Dexis and KaVo
- Experience with dental insurance claims, payment posting, and insurance adjustments
- Comfortable presenting treatment plans and discussing payment and financing options
- Strong understanding of dental procedures and terminology
- Dependable, punctual, organized, and professional
- Brings a positive, team-player attitude and is willing to help wherever needed
- Understands the importance of delivering an elevated, five-star patient experience
- Willing to be trained on X-rays, room turnover, and intraoral scanning when needed
- Previous dental assisting experience (a plus, but not required)
Skills
- Dental administrative experience
- Patient-facing role
- Dental practice management software
- Dentrix
- Dental imaging software
- Dexis
- KaVo
- Dental insurance claims
- Payment posting
- Insurance adjustments
- Treatment plans
- Payment options
- Financing options
- Dental procedures
- Dental terminology
- X-rays
- Room turnover
- Intraoral scanning
- TRIOS scanner
- iTero scanner
Location
- Rockville Centre
Work Type
- Full-time
Experience Level
- 5 years of dental administrative experience
Salary/Compensations
- $25–$32 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) options
- Paid time off accrual
- Sick time
- Company-provided uniforms
- Parking permit provided after 90 days of continuous employment
About the Company
- Rockville Centre for Dentistry is committed to creating a five-star experience for every patient.