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About the Role
Create memorable events, build lasting relationships, and bring your personality to ME London. Coordinate group bookings, meetings, and social events, working closely with clients and hotel teams to ensure every detail is delivered with care.
Responsibilities
- Be the main point of contact for confirmed groups, guiding clients from initial handover through planning, arrival, and departure.
- Prepare proposals, quotations, and contracts for social events and meetings with fewer than 10 bedrooms.
- Coordinate accommodation, catering, meeting spaces, and additional services, communicating clear requirements to all departments.
- Prepare and distribute event orders and group summaries, ensuring teams have the information they need to deliver a seamless experience.
- Build strong client relationships, anticipate needs, and identify opportunities to enhance each booking through additional hotel services.
- Monitor deposits and payment schedules, update pro-forma invoices, and check final billing for accuracy.
- Attend operational briefings, coordinate pre-event meetings, and support site inspections when required.
- Maintain regular contact with clients during their event or stay, resolve issues promptly, and gather feedback to encourage repeat business.
Requirements
- At least two years’ experience in a similar groups and events role within a hotel of a comparable standard, with experience in meetings, incentives, conferences and events (MICE).
- Strong knowledge of hotel operations and confidence using hotel management or customer experience systems.
- Excellent organisational skills, attention to detail and the ability to manage several bookings and deadlines.
- A confident communicator who builds positive relationships with clients and colleagues.
- A commercial approach, with the ability to identify opportunities to increase revenue while enhancing the guest experience.
- A proactive approach to solving problems and a genuine passion for personalised service.
- Advanced written and spoken English; additional languages would be an advantage.
Skills
- Organisational skills
- Attention to detail
- Communication skills
- Commercial acumen
- Problem-solving
- Personalised service
- English language proficiency
Location
- ME London
Work Type
- Full-time
Experience Level
- 2+ years experience
Education Level
- Degree in Tourism, Hospitality, Marketing or a related subject is preferred.
Benefits
- 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500
- Discounted dental and health cover with HSF
- Great discounts with Melia Hotels Worldwide (Friends & families discounts)
- Personal Development programs with unlimited access to online learning platform
- Awards and Recognition Programs including loyalty bonuses and referral incentives
- Career growth opportunities and access to a network of over 350 hotels worldwide
- High street discounts with Perks at Work
- Meals on duty
- Payday Parties
About the Company
- The world is yours with Meliá.
- Meliá Hotels International is committed to equal opportunities between women and men in the workplace.
- We promote our commitment to equality and diversity, avoiding any kind of discrimination.
- We support the sustainable growth of our industry through a socially responsible team.
- Our motto is 'Towards a sustainable future, from a responsible present'.
Equal Opportunity
- Committed to equal opportunities between women and men in the workplace.
- Prioritize disseminating a corporate culture committed to effective equality.
- Promote commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.
- Believe that diversity and inclusion among our employees are essential for our success as a global company.