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About the Role

LPL Financial is seeking a leader to oversee Observability Engineering and Operations Monitoring capabilities across the enterprise. This role is responsible for leading and developing a team focused on monitoring strategy, platform engineering, operational intake, incident support, and observability practices that improve system reliability, performance, and operational effectiveness. The successful candidate will partner across technology teams to implement scalable monitoring solutions and support LPL's hybrid and cloud-based technology ecosystem.

Responsibilities

Lead, coach, and develop the Operations Monitoring team while fostering engagement, accountability, and collaboration.
Participate in the development and execution of Technology Operations strategies related to monitoring, operational intake, infrastructure, and day-to-day operations.
Oversee the design, implementation, documentation, security, and ongoing support of enterprise monitoring platforms and services.
Establish and maintain operational procedures, resource plans, and support schedules for monitoring tools and services.
Support production incident management activities, including escalation, communication, coordination, and resolution efforts.
Partner with Technology Operations leadership to evaluate and recommend monitoring technologies that support business and technology objectives.
Develop and enhance operational intake processes to ensure effective end-to-end monitoring, problem detection, root cause identification, and incident response.
Implement and maintain governance, policies, procedures, access controls, and service catalog processes for monitoring platforms.
Provide monitoring support capabilities across applications, infrastructure, cloud environments, and hardware platforms.
Research emerging technologies and recommend solutions that improve operational efficiency, scalability, flexibility, and cost effectiveness.
Monitor industry trends and advise technology leadership on relevant technologies and operational practices.
Provide support during after-hours deployments, maintenance activities, and critical production events as required.

Requirements

10+ years of experience managing and directing IT operations, including infrastructure planning and development.
Dynatrace Administrator Certification.
Experience with Dynatrace, AWS, ELK, systems design methodologies, enterprise applications, web-based systems, data communications technologies, application frameworks, Agile development practices, open-source technologies, business intelligence, and data analytics.
Experience monitoring cloud computing technologies, including AWS Lambda, AWS Fargate, AWS Glue, and Amazon EC2.
Experience with observability and Site Reliability Engineering (SRE) practices and technologies.
Proven analytical, strategic, conceptual thinking, and execution skills.
Proven ability to effectively utilize analytical techniques designed to reduce the frequency, duration, and impact of business disruptions.
Strong verbal and written communication skills, including the ability to explain technical concepts to technical leaders and senior executives.
Strong leadership, interpersonal, and collaboration skills.
Proven ability to increase employee engagement and build, retain, and manage high-performing teams.
In-depth knowledge of IT practices, trends, and operating policies within the financial services industry.
Strong project management skills and experience leading change, process improvement, and operational performance initiatives.
Ability to collaborate, build relationships, and influence stakeholders across organizational levels.
Strong problem-solving and troubleshooting skills, including the ability to identify and evaluate technical risks and opportunities.
Ability to manage competing priorities and adapt to changing business needs.
Commitment to continuous learning and staying current with emerging technologies.

Skills

Dynatrace
AWS
ELK
Systems design methodologies
Enterprise applications
Web-based systems
Data communications technologies
Application frameworks
Agile development practices
Open-source technologies
Business intelligence
Data analytics
AWS Lambda
AWS Fargate
AWS Glue
Amazon EC2
Observability
Site Reliability Engineering (SRE)
Metrics
Logging
SolarWinds
Grafana
ITOM integrations
Single-pane-of-glass solutions
ServiceNow
AIOps
BigPanda
Moogsoft
Elastic
Middleware
Data service technologies
F5
Tibco
Kafka
DataPower
MuleSoft
Caching platforms
MapR
ForgeRock
WorkFusion
Cloud
Windows Server
Linux/AIX
Networking
Virtualization
Database
Storage technologies

Location

Remote

Work Type

Full-time

Experience Level

10+ years of experience managing and directing IT operations

Education Level

Dynatrace Administrator Certification

Salary/Compensations

$113,609.00 - $189,314.00

Benefits

401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off

About the Company

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

Equal Opportunity

Principals only. EOE.