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About the Role

The Manager, Digital Menu Governance & Experience, TH, Canada is responsible for the governance, accuracy, and guest experience of menus across Tim Hortons’ digital ordering channels, establishing a consistent approach to product configuration and presentation.

Responsibilities

Develop and maintain a standardized menu configuration playbook for App, Kiosk, and Delivery.
Design and implement a process to track the full digital menu, including active products, discontinuations, and optional items.
Own ongoing monitoring and change controls for digital menu availability.
Support the new POS rollout by coordinating menu information and identifying digital channel updates.
Audit and manage menu parity across App, Kiosk, and Delivery, identifying and addressing unjustified gaps.
Evaluate digital menu additions for guest experience, discoverability, adoption, and order value.
Identify and recommend opportunities to add or refine modifiers and customizations.
Own the process for determining digital category placement for new products.
Partner with stakeholders to align on digital product placement and categorization.
Partner with stakeholders to clarify menu requirements and coordinate digital channel updates.
Establish clear documentation, review, and validation practices for digital menu changes.
Use channel audits and stakeholder feedback to improve menu governance processes.

Requirements

Experience in digital menu management, digital commerce, product operations, content management, or a related field.
Experience working with guest-facing digital ordering channels such as mobile apps, kiosks, and third-party delivery platforms.
Understanding of menu configuration, product catalogs, modifiers, and the relationship between POS and digital ordering systems.
Ability to translate business and guest needs into clear menu standards, requirements, and operating processes.
Strong analytical skills to assess menu accuracy, channel differences, discoverability, and customization opportunities.
Strong project coordination, organization, and attention to detail.
Effective communication and collaboration skills across Product, Marketing, Category, Operations, and Technology teams.
Experience in Quick Service Restaurant (QSR) or multi-unit retail environments is an asset.

Skills

Digital menu management
Digital commerce
Product operations
Content management
Menu configuration
Product catalogs
Modifiers
POS systems
Analytical skills
Project coordination
Organization
Attention to detail
Communication skills
Collaboration skills

Location

Toronto, ON

Work Type

In-office
Onsite

Experience Level

Manager

Salary/Compensations

$100,000–$130,000 CAD

Benefits

Comprehensive global paid parental leave program
Free telemedicine
Mental wellness support

About the Company

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's prominent quick service restaurant brands: TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
RBI is committed to growing its brands by leveraging core values, employee and franchisee relationships, and community support.
Each brand benefits from the global scale and shared best practices of Restaurant Brands International Inc.

Equal Opportunity

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.
RBI's policy applies to all terms and conditions of employment.
Accommodation is available for applicants with disabilities upon request.