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About the Role
The Product Manager will report to the Director, Business Solutions, and will be instrumental in building KORE’s enterprise AI platform from the ground up. This role involves integrating third-party large language models (LLMs), business applications, and external services to deliver AI capabilities across HTS’s locations in the US and Canada. The position also supports KORE’s business applications, including TRAX, through ongoing enhancement and modernization, and requires developing expert knowledge of HTS’s business as a manufacturers’ representative to represent the voice of its users. This is an individual contributor role focused on leading through influence.
Responsibilities
- Develops and maintains the AI platform roadmap, recommending the sequencing of capabilities based on business value, feasibility, and risk.
- Identifies and assesses AI use cases with stakeholders, recommends priorities, and validates approved use cases through prototypes and pilots.
- Defines high-level requirements for third-party integrations with LLM providers, business applications, and external services.
- Leads the evaluation of LLMs, AI vendors, and tools against defined criteria and provides recommendations.
- Defines quality and evaluation criteria for AI capabilities and monitors their performance, usage, and operating cost.
- Embeds responsible AI practices into product requirements.
- Translates the Product Owner’s strategy into roadmaps for KORE’s business applications, balancing new capabilities, enhancements, and production needs with legacy modernization.
- Leads product planning for legacy application modernization, proposing target capabilities, phased migration and retirement plans, and continuity of data and business workflows.
- Assesses legacy functionality based on usage and business value, recommends what to retain, redesign, replace, or retire, and identifies where AI can simplify or automate existing processes.
- Reviews roadmaps regularly against changes in business needs, capacity, and technology direction.
- Develops and maintains an expert understanding of HTS’s business as a manufacturers’ representative.
- Represents the voice of users in product decisions, translating their workflows, pain points, and business drivers into clear problem statements and product requirements.
- Leads problem and solution discovery through user interviews, data analysis, research, and experiments.
- Maintains a single prioritized product backlog aligned to the approved roadmaps, defining epics and high-level requirements with clear business context and expected outcomes.
- Makes day-to-day product decisions within the approved roadmap, including backlog sequencing, requirement detail, discovery approach, and AI evaluation methods.
- Consults the Product Owner before changes to approved direction, roadmap commitments, or priorities across initiatives.
- Works with Enterprise Delivery Business Analysts to elaborate epics into detailed requirements, user stories, and acceptance criteria.
- Uses estimates and capacity inputs from Enterprise Delivery and Engineering to inform prioritization and roadmap commitments.
- Defines product goals and value measures and tracks results after release.
- Keeps the Product Owner informed of progress, risks, and emerging issues.
- Communicates roadmap progress and approved priority changes to stakeholders.
- Participates in release-readiness and user acceptance reviews.
- Supports go-live and adoption planning.
- Uses user feedback and usage data to inform future iterations.
- Supports the Director, Business Solutions, with portfolio investment decisions, vendor evaluations, and negotiations.
Requirements
- Bachelor’s degree or higher in Computer Science, Engineering, Business, or a related field.
- Product management or AI certifications (e.g., Pragmatic Institute, CSPO, or AI product management programs) are assets.
- 5+ years of product management experience with B2B or enterprise software.
- 2+ years leading product management for AI or generative AI platform capabilities in production.
- Proven experience developing roadmaps and managing prioritized backlogs in an agile environment.
- Experience leading application modernization is an asset.
- Experience in the manufacturers’ representative, distribution, HVAC, or construction industries is an asset.
- Strong working knowledge of generative AI and LLM concepts.
- Understanding of AI platform architecture and integration patterns.
- Familiarity with responsible AI, data privacy, and security practices.
- Strong quantitative analysis skills and a data-driven approach to problem solving.
- Working knowledge of product discovery and prioritization frameworks.
- Understanding of UX/UI principles.
- Understanding of application modernization approaches and cloud-native architecture is an asset.
- Experience managing product in JIRA is an asset; familiarity with ClickUp and Microsoft 365 is an asset.
- Strong communication skills, with the ability to explain complex AI and technical concepts to business stakeholders and leadership.
- Proven ability to lead through influence and to manage multiple stakeholders and competing requests.
- Operates with clear decision rights – acts decisively within approved direction and brings strategic trade-offs to the Product Owner early.
- Curious and committed to continuous learning in a fast-evolving AI landscape.
- Deep empathy for users and a commitment to understanding the business domain first-hand.
- Self-motivated, highly organized, and able to prioritize effectively in a fast-paced environment.
- Comfortable managing ambiguity, complexity, and interdependencies within a product development cycle.
- Reliable access to personal transportation is a requirement.
Skills
- Generative AI
- LLM concepts
- Prompt engineering
- Retrieval-augmented generation (RAG)
- Embeddings and vector search
- Fine-tuning trade-offs
- AI agents and tool use
- Model evaluation
- Hallucination risk
- AI platform architecture
- Integration patterns
- APIs
- Connectors
- Model Context Protocol (MCP)
- Identity and access
- Data pipelines
- Cloud AI services
- Responsible AI
- Data privacy
- Security practices
- NIST AI Risk Management Framework
- Quantitative analysis
- Data-driven problem solving
- AI quality measurement
- AI usage measurement
- AI cost measurement
- Product discovery frameworks
- Prioritization frameworks
- OKRs
- RICE
- Jobs-to-be-Done
- UX/UI principles
- Conversational experiences
- AI-assisted experiences
- Application modernization approaches
- Cloud-native architecture
- JIRA
- ClickUp
- Microsoft 365
- Communication
- Leadership
- Stakeholder management
- Decision making
- Continuous learning
- Empathy
- Organization
- Prioritization
- Ambiguity management
- Complexity management
- Interdependency management
Location
- US
- Canada
Work Type
- Hybrid
- Remote
- Office setting
Experience Level
- 5+ years of product management experience
- 2+ years leading product management for AI or generative AI platform capabilities
Education Level
- Bachelor’s degree or higher in Computer Science, Engineering, Business, or a related field
- Product management or AI certifications
Salary/Compensations
- $130k-$160k
About the Company
- Founded in 2015 in Toronto, Canada, KORE Solutions is a subsidiary company of HTS and an innovative technology solutions and services provider with a strong focus on the HVAC manufacturer’s representative industry.
- With a variety of offerings including business intelligence software, help service support, and more, KORE delivers end-to-end solutions that empower our partners and clients to build their successful business.
- At KORE, communication and collaboration is our top priority.
- As a team member, you’ll be working closely with all departments to develop our software, TRAX, and the infrastructure surrounding it.
- We have a strong teamwork-oriented culture, meaning you’re surrounded by resources who want you to succeed.
- Your contributions will also have a direct impact.
- You’ll be providing meaningful change to the company and serve to enhance our processes.
Equal Opportunity
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, KORE is an equal opportunity employer.
- We are committed to a workplace of diversity and inclusion.
- KORE encourages applications from all candidates that represent the full range of communities across Canada.
- All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law.
- Accommodations are available upon request, for all aspects of the recruiting process and thereafter.