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About the Role

Canadian Linen & Uniform Service Corp. is seeking a Key Account Manager, Strategic Accounts to maintain and grow rental sales, direct sales, and customer retention within an assigned portfolio. This role involves building strong customer relationships and positioning Canadian Linen as a market leader.

Responsibilities

Maintain and grow rental sales, direct sales, and customer retention within the assigned account portfolio.
Create, build, and maintain positive business relationships with existing customers.
Position Canadian Linen as the market leader and total solutions provider for uniform and dust control services to existing Regional, Multi-Location, and Single-Location Strategic Accounts.
Manage the renewal process in a timely and proactive manner.
Analyze reports and present the status of new and lost business, as well as shrinkage or growth within the assigned account portfolio, during monthly operating reviews.
Manage and communicate contract expiration dates (CXDs) for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations teams, enabling timely sales activities.
Provide progress reports and conduct competitive pricing research as required.
Develop and implement strategies to increase sales, product penetration, and profitability within existing Regional, Multi-Location, and Single-Location Strategic Accounts.
Build strong relationships with Market Center Operations teams and corporate support staff.
Fully comply with Vestis/Canadian Linen contract renewal policies and procedures.
Support an environment of continuous, mutually beneficial improvement by making recommendations and implementing beneficial changes where possible.
Ensure a high level of customer satisfaction and ethical conduct when doing business with our customers.

Requirements

A Bachelor's Degree in Business is preferred but not required.
A minimum of 3 years of successful B2B customer-facing experience in sales, account management and/or operations.
Demonstrated ability to deliver a high level of service excellence and customer satisfaction.
Excellent verbal and written communication skills.
Highly organized with strong time-management skills.
Strong analytical, problem-solving, and conflict-resolution skills, with the ability to anticipate challenging situations, bring them under control, and mitigate potential contract-related risks.
Must possess a valid driver’s license.
Must successfully complete a criminal background check.

Skills

Sales
Account Management
Operations
Customer Service
Communication
Organization
Time Management
Analytical Skills
Problem-Solving
Conflict Resolution

Location

North America

Work Type

Full-time
Travel up to 40%

Experience Level

3+ years

Education Level

Bachelor's Degree in Business preferred

Salary/Compensations

$85,000-$90,000 per year
Bonus or commission may be available

About the Company

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry.
From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

Equal Opportunity

Canadian Linen & Uniform Service Corp. is an equal opportunity employer.
We are committed to a diverse and inclusive workplace for all.
We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship.
To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process.
Calls for any other reason will not be returned.
Reasonable accommodation requests are considered on a case-by-case basis.