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About the Role

As Club Manager, you’ll be responsible for your club’s overall performance, from financial results and daily operations to team development and customer experience. You’ll establish clear ways of working, maintain high standards and identify opportunities to drive sustainable growth. Working closely with your Head Coach and the wider Rocket Padel team, you’ll build a motivated team, strengthen the local community and create an environment where members, guests, partners and colleagues feel welcome and valued.

Responsibilities

Lead club performance: Own financial and operational results, identifying opportunities to grow revenue, improve efficiency and maximise court utilisation.
Build a high-performing team: Recruit, coach and develop colleagues, fostering a positive culture of accountability and high standards.
Deliver an exceptional customer experience: Ensure members and guests enjoy a welcoming, engaging and consistently high-quality experience.
Drive commercial growth: Grow memberships, participation, events and other revenue streams while building relationships with local businesses and community partners.
Ensure operational excellence: Maintain efficient routines, a well-presented club and the highest standards of safety and compliance.
Collaborate and execute: Work closely with the Head Coach and wider team to align coaching, programming, campaigns and commercial priorities.
Continuously improve: Use performance data, customer feedback and team insights to identify opportunities and deliver improvements.

Requirements

Experience managing a club, leisure facility, gym, hospitality venue or similar customer-facing operation.
Strong commercial understanding and the ability to turn insights into action.
Proven leadership skills, with experience motivating and developing teams.
Excellent customer service and relationship-building skills.
Strong organisational skills and the ability to prioritise in a fast-paced environment.
A proactive, solutions-focused mindset, with the confidence to make decisions and drive improvements.
Integrity, resilience and strong communication skills.
A genuine interest in sport, health, fitness, wellbeing and the social side of racket sports.
Experience in padel or other racket sports is a bonus, but not essential.

Skills

Leadership
Commercial acumen
Team motivation
Team development
Customer service
Relationship building
Organisation
Prioritisation
Problem-solving
Decision making
Communication

Location

Croydon

Work Type

Full-time

Experience Level

Management experience

Benefits

Ownership of a club with a tangible impact on its commercial performance, culture and success.
Opportunity to help shape one of the UK’s fastest-growing padel businesses.
Varied, hands-on leadership role with real responsibility and opportunities to grow.
Motivated team and a dynamic environment combining sport, hospitality and community.
Free unlimited play at Rocket Padel clubs.
Free staff clothing and gear.
Support to develop your padel game.
30 days of annual holiday.

About the Company

At Rocket Padel, we’re creating more than padel clubs. We’re building social destinations where sport, lifestyle, community and commercial opportunity come together.
As we continue to grow across the UK, we’re looking for an ambitious, hands-on Club Manager to lead our new Croydon club, opening end of Q1 2027.
Working at Rocket Padel is more than just a job. Our promise includes a personal journey where you will grow as a professional and be a part of a team and culture that builds something meaningful for society.