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About the Role
Friends In Common is seeking part-time Baristas for its new coffee shop located inside BAM Labs in New York City. The ideal candidate will take pride in details, make guests feel welcome, and contribute to the café's daily performance, working closely with the BAM team to create a connected yet distinct café experience.
Responsibilities
- Dial in espresso with the approved recipe at opening, adjusting as needed and recording changes.
- Monitor shot timing, milk texture, beverage temperature, and presentation during service, remaking drinks that miss standards.
- Prepare espresso drinks, pour-over, drip coffee, tea, and other beverages according to café recipes and standards.
- Steam milk correctly, avoid cross-contact, and maintain cleanliness of equipment.
- Develop thorough knowledge of coffees and menu to answer questions and make recommendations.
- Follow opening, ongoing-shift, and closing checklists, ensuring all tasks are completed.
- Ensure the café is clean, stocked, and ready for opening, and properly closed and secured at night.
- Maintain stocked and presentable retail shelves, products, and signage.
- Acknowledge guests promptly, listen carefully, enter orders accurately, and confirm unclear requests.
- Handle POS transactions and payments accurately, following procedures for voids, discounts, and refunds.
- Maintain warm and efficient service during rushes, communicating delays and issues clearly.
- Anticipate and respond to customer needs, evaluating the environment and customers for indicators.
- Handle complaints calmly, apologize when appropriate, and involve management for decisions outside authority.
- Ensure attentive, natural service and a welcoming atmosphere throughout the day.
- Build relationships with regulars and the neighborhood.
- Wash hands at required times and after specific tasks.
- Use clean tools and follow food-safety, allergen, sanitation, and chemical-label procedures.
- Maintain cleanliness of service areas as you work.
- Date, label, cover, store, and rotate products according to procedures, reporting questionable items.
- Restock supplies before they run out, maintaining organization.
- Complete assigned logs accurately and on time.
- Maintain food safety, cleanliness, equipment, and workplace standards.
- Perform daily DOH walkthroughs to ensure inspection readiness.
- Maintain chemical storage and MSDS to OSHA standards.
- Inform senior management of DOH or Fire inspections.
- Perform end-of-day cash handling and reconciliation.
- Share daily updates with management regarding performance, staffing, feedback, and needs.
Requirements
- Previous café, restaurant, or customer-service experience; specialty coffee experience is a plus.
- Strong technical coffee knowledge and ability to dial in espresso, maintain drink standards, and train baristas.
- A hands-on approach, noticing and addressing what needs attention.
- Clear communication, sound judgment under pressure, and a genuine commitment to hospitality.
- Ability to stand and move through a shift and lift typical café supplies.
- Availability and reliability for a consistent part-time schedule, including mornings and weekends.
- Knowledge of industry standards and guidelines for Food and Beverage, Hospitality, Service, and Coffee.
- NYC Food Safety Handlers Card.
Skills
- Coffee preparation
- Espresso dialing-in
- Milk steaming
- Pour-over coffee preparation
- Drip coffee preparation
- Tea preparation
- Guest service
- Order accuracy
- POS operation
- Cash handling
- Food safety
- Allergen awareness
- Sanitation procedures
- Communication
- Problem-solving
- Customer relationship building
Location
- New York City
Work Type
- Part-time
- Up to 25 hrs per wk
- Hourly
- Non-Exempt
Experience Level
- Based on experience
Education Level
- NYC Food Safety Handlers Card
Salary/Compensations
- $19-22 per hour
- Plus Tips
Benefits
- Sick Leave
- Attend BAM classes free of charge (conditions apply)
About the Company
- Friends In Common is built around excellent coffee, thoughtful food, warm service, and the pleasure of spending time together.
- The coffee shop will sit alongside BAM Labs in New York City.
- The Cafe Team will work closely with the BAM team so the two experiences feel connected, while building a café with its own identity and community.
Equal Opportunity
- BAM Labs provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.