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About the Role

As a Customer Service & Manufacturing employee, you will work directly with our Head of Operations at the interface between our customers, partners, and kit production. Probatix offers lab diagnostics as a service, providing everything from test kits to partner labs, logistics, platforms, and support.

Responsibilities

Answer inquiries from end customers and partners via chat and email regarding test kits, sample collection, shipping, and results.
Process requests for replacement kits, returns, and complaints, documenting them according to quality management guidelines.
Identify recurring issues, escalate them to the product and operations teams, and keep the Help Center and FAQs updated.
Assemble test kits according to work instructions, including components, instructions for use, labels, and packaging.
Perform batch documentation for traceability of each kit.
Prepare white-label packaging for partners and ensure timely shipping.
Maintain inventory levels in the ERP system, monitor minimum stock, and initiate timely material reorders.
Contribute to standardizing and simplifying assembly and shipping processes.

Requirements

Completed vocational training or a degree in a commercial, medical, laboratory, or logistics field.
Initial professional experience in customer service, production, logistics, or warehousing.
Experience in a regulated environment (medical devices, laboratory, pharmaceutical) is a plus, but not required.
Proficiency in German (C1 level) in speaking and writing.
Good English language skills.
Highly organized, with meticulous attention to detail and adherence to guidelines.
Ability to document work clearly, even with multiple parallel tasks.
Friendly, clear, and solution-oriented communication with customers, even during busy periods.
Willingness to be hands-on and enjoy practical work.
Proficient with digital tools and quick to learn new systems.
Reside in or around Berlin, as assembly takes place on-site.

Skills

Customer Service
Manufacturing
Fulfillment
Kit Assembly
Inventory Management
Shipping
Documentation
Quality Management
Digital Tools

Location

Berlin, Germany

Work Type

Onsite

Experience Level

Entry Level
Some Experience

Education Level

Vocational Training
University Degree

Benefits

Internal workshops
Online courses (e.g., Udemy)
Structured onboarding with a personal training plan and necessary equipment
Regular, open discussions about your development
Team events
Flexible working hours within operational procedures
Office in the heart of Charlottenburg
Free drinks and snacks
Workout area
Dog-friendly office
Subsidy for BVG ticket

About the Company

Probatix offers lab diagnostics as a service, enabling partners to offer home tests under their own brand.
We handle everything behind the scenes: test kits, partner labs, logistics, platform, and support.
We are manufacturers of our own test kits, managing the entire process from order to result.
We operate in Germany, Austria, and Switzerland, with locations in Berlin and Steinhausen (CH).

Equal Opportunity

Probatix is an employer that promotes equal opportunities.
We evaluate all qualified applicants solely based on skills – regardless of age, gender, identity, origin, sexual orientation, disability, or religion.