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About the Role

Partner with the Enterprise Sales team as a trusted technical advisor throughout the customer buying journey. Help large organizations evaluate AlertMedia's fit within their technology ecosystem by leading technical discovery, delivering tailored product demonstrations, validating integrations, and guiding customers through technical evaluations. Serve as the technical bridge between Sales, Product, Engineering, and prospective customers, simplifying complex technical concepts and solving business problems to secure technical wins in enterprise sales opportunities.

Responsibilities

Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins.
Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria.
Translate discovery findings into a clear technical solution strategy.
Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives.
Design and guide technical evaluations, proof of concepts (PoCs), and pilot programs that validate AlertMedia's value within enterprise environments.
Become a subject matter expert across the AlertMedia platform and its technical capabilities.
Design solution approaches that demonstrate how AlertMedia integrates into existing enterprise technology ecosystems.
Confidently discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations with both technical and business stakeholders.
Identify potential technical risks early and proactively develop solutions that remove obstacles to adoption.
Own the technical response for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation.
Clearly communicate complex technical concepts to both executive and technical stakeholders, adapting your approach to different audiences.
Document technical best practices and continuously improve presales processes to deliver an exceptional customer experience.
Partner closely with Product, Engineering, Customer Success, and Marketing to communicate customer feedback, competitive insights, and product enhancement opportunities.
Stay current on industry trends, enterprise technology, and AlertMedia's evolving platform capabilities.

Requirements

5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles.
Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions.
Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations.
Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture.
Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers.
Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment.
Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders.
Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations.
Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously.
Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences.
Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment.
Excellent analytical skills, attention to detail, and written and verbal communication skills.
Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations.
Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions.
Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus.
Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes.

Skills

REST APIs
HTTP methods
JSON
Webhooks
SSO
SAML
OAuth
Cloud applications
Enterprise integrations
SaaS architecture
AI tools
API testing tools (Postman or similar)
Technical documentation
Scripting (JavaScript, Python, PowerShell, or similar)
Enterprise security concepts
Compliance frameworks
Technical evaluation
Procurement processes
Presentation skills
Storytelling
Project management
Organizational skills
Analytical skills
Attention to detail
Written communication
Verbal communication

Location

Austin, TX
Remote (U.S.)

Work Type

Full-time

Experience Level

Senior
5+ years

Benefits

Competitive Base Salary
Company-Wide Bonus Program
Generous and flexible time off
Parental leave policies
Health benefits (Medical, Dental, Vision and Life Insurance - 100% paid for employees)
401K with generous company match
Rewards and incentives
Commitment to community service
Ongoing career development opportunities

About the Company

AlertMedia is the leading risk intelligence and response platform, trusted by the largest companies in the world to protect their people and assets when it matters most.
We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.
Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage.
For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.