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About the Role
Join the Kitchen Hub team, where creating experiences, having an entrepreneurial mindset, and prioritizing professionalism are the foundation of delivering unbelievable customer service. We’re looking for individuals who take initiative and have a “make it happen” mindset to work at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers.
Responsibilities
- Be part of an engaged, energetic and fun operations team in our store.
- Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
- Work with restaurant partners to efficiently run food from their space to our front-of-house.
- Ensure complete orders are expedited to the correct customer or driver.
- Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
- Resolve order issues efficiently and turn every interaction to a positive experience.
- Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
- Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
- Communicate effectively with restaurant partners to help ensure operational standards are met.
- Problem solve to find solutions to technical issues that arise and impact the customer experience.
- Consistently follow operational procedures and look for new ways to improve efficiencies.
- Assist with receiving deliveries.
- Perform other duties as requested by management.
Requirements
- 1-2 years of Customer Service experience with a genuine passion for creating the best experiences
- Is outgoing and friendly
- Is punctual, reliable and can be counted on for consistent attendance
- Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
- Has a positive, proactive and solution focused mindset
- Shows great attention to detail and is organized and tidy
- Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift
Skills
- Strong communication skills in spoken English
- Health and Safety Certification considered an asset
- Food Handler Certification considered an asset
Work Type
- Part-Time
Experience Level
- 1-2 years of Customer Service experience
Salary/Compensations
- $17.95/hour
Equal Opportunity
- Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.