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About the Role
Provide exceptional customer service and basic product information through transactions including a variety of savings, checking and loan account transactions, as well as money orders and official checks. Utilize the Walden Savings Bank Sales and Service Model to identify cross-sell opportunities and refer customers to appropriate business partners.
Responsibilities
- Provide exceptional service to customers while processing a variety of banking transactions accurately and efficiently.
- Travel between designated branches to support staffing needs and maintain consistent service levels.
- Build rapport with customers and identify opportunities to refer bank products and services that meet their needs.
- Uphold compliance and security standards to protect both customers and the bank.
Requirements
- Strong customer service and communication skills.
- Attention to detail with the ability to handle cash responsibly.
- Flexibility to travel between branches as scheduled.
- Previous cash handling or banking experience preferred but not required—we provide training!
- Ability to plan and manage work activities.
- Ability to understand and follow written and verbal instructions.
- Ability to communicate information clearly and logically.
- Strong attention to detail and accuracy in performing basic mathematical calculations.
- Professionalism, patience, and the ability to interact respectfully with individuals from diverse backgrounds.
- Ability to manage responsibilities effectively in a dynamic environment with shifting priorities, deadlines, and the need for accuracy.
- Ability to maintain confidentiality and demonstrate sound judgement in handling sensitive information.
- Ability to perform essential job functions independently or collaboratively.
- Ability to work extended hours whenever required or requested by management.
- Regular, reliable, and timely attendance is essential.
Skills
- Customer service
- Communication
- Cash handling
- Banking
- Attention to detail
- Accuracy
- Basic mathematical calculations
- Professionalism
- Patience
- Interpersonal skills
- Planning
- Time management
- Problem-solving
- Confidentiality
- Judgement
Location
- Gardiner
- Walden
- Montgomery
- Middlehope
- New Windsor
- Cornwall
- Washingtonville
- Pine Bush
- Circleville
- Florida
Work Type
- Full-Time
- Part-Time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED preferred
Salary/Compensations
- $20.00 - $22.92 per hour
Benefits
- Comprehensive Medical, Dental, Vision, and supplemental health options.
- 401(k) with employer match.
- Tuition assistance up to $5,250 annually.
- Paid time off, holidays, and flexible schedules.
- Performance-based pay increases and employee recognition programs.
- Free checking account, loan discounts, and other financial perks.
- Long-term disability, life insurance.
About the Company
- Community bank that values relationships, teamwork, and local impact.
- Committed to investing in our people, growth, well-being, and success.
- Community-focused organization.
- Supports professional development and personal fulfillment.
- Offers a fun, inclusive work environment.
- Opportunities to give back through our Community Service Program.
- Provides ongoing mentorship, cross-training, and career advancement support.
Equal Opportunity
- As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant.