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About the Role

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Responsibilities

Design, develop, and enhance backend services and customer-facing features for next-generation customer support chat platform.
Build scalable solutions for chat, ticketing, and live-agent workflows, with integrations to enterprise reporting, forecasting, and data platforms.
Develop APIs, data models, and service integrations that support AI-assisted experiences such as knowledge retrieval, response suggestions, conversation summarization, and routing to the right support resource.
Ensure AI-assisted capabilities are reliable, secure, measurable, and useful to customers and support teams.
Own defined platform components and API contracts.
Participate in technical design, code reviews, testing, and troubleshooting to improve service quality and performance.
Use customer feedback, incidents, and telemetry to guide improvements.
Collaborate with engineers, product managers, and stakeholders to translate requirements into practical solutions.
Follow secure coding practices and support CI/CD, observability, maintenance, upgrades, and vulnerability remediation to keep services production ready.
Own a bounded platform component (service module, SDK area) and evolve its contracts for multi-tenant use.
Perform deep debugging across a limited-service graph; drive compatibility-safe remediation plans.
Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.
Design software solutions and analyze and help identify requirements to achieve business and operational goals, independently.
Adhere to and suggest improvements to all phases of the software development lifecycle.
Utilize working knowledge to develop new software features and enhancements following design specifications.
Develop documents to clarify software design and code.
Lead code reviews in designated areas to help drive improvements.
Conduct debugging and troubleshooting to identify and fix moderately complex software issues.
Develop fixes for identified issues.
Implement software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
Conduct performance profiling and optimization of coding.
Troubleshoot and resolve moderately complex issues related to application programming interface (API) functionality and integration.
Implement moderately complex API versioning, lifecycle, and interoperability strategies.
Design and develop software, systems, and services aligned to pre-defined system architecture.
Develop working knowledge of software architecture decisions and best practices.
Collaborate with team leads to review work to ensure alignment with software architecture.
Implement moderately complex performance optimization and scalability strategies in software design.
Collaborate within and beyond immediate team to understand customer issues and align solutions.
Provide technical guidance and support to customers regarding customer-reported issues, independently.
Coach, mentor, and guide others to advocate for customers' interests and suggest product enhancements based on feedback.
Influence team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implement customer issue and/or defect handling and training processes, independently.
Investigate and troubleshoot complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).
Collaborate with the team to establish and follow development practices and coding standards.
Ensure code quality and adherence to broad acceptance criteria during development.
Keep up to date with industry best practices and apply them to software development processes.
Implement secure coding practices to prevent security vulnerabilities.
Perform periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
Drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manage work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
Proactively prioritize work and adapt to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborate across teams to align on expectations and achieve shared objectives.
Build and maintain a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
Actively listen to diverse perspectives and ask questions to ensure understanding of others.
Independently identify and address standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
Analyze data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Contribute to knowledge sharing and best practices.
Actively seek to build knowledge and new skills and/or tools and stay current with industry trends and best practices.
Seek out and leverage feedback and training to improve skills.
Contribute to a culture of continuous learning and knowledge sharing with team members.
Develop ideas and recommend updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
Seek input from team members on alternative approaches and methods for improving work.

Requirements

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information.
Accommodations to this requirement may be granted following an individualized assessment.

Skills

Software Engineering
Software Development
Debugging
Software Design
Technical Leadership
API Development
Data Models
Service Integrations
AI-assisted Experiences
Knowledge Retrieval
Response Suggestions
Conversation Summarization
Routing
Reliability
Security
Measurability
Customer Feedback Analysis
Incident Analysis
Telemetry Analysis
Code Reviews
Testing
Troubleshooting
Secure Coding Practices
CI/CD
Observability
Maintenance
Upgrades
Vulnerability Remediation
Resilience Patterns
Capacity Patterns
Software Testing
Quality Assurance
Software Error Logging
Monitoring
Performance Profiling
API Functionality
API Integration
API Versioning
API Lifecycle Management
API Interoperability
System Architecture
Scalability Strategies
Customer Issue Resolution
Product Maintenance
Coding Standards
Acceptance Criteria
Industry Best Practices
System Maintenance
Automation
Service Availability
Service Health
Service Support
Service Reliability
Work Management
Timeline Monitoring
Deliverable Monitoring
Prioritization
Collaboration
Partnership Building
Problem Solving
Continuous Learning
Continuous Improvement

Salary/Compensations

$92,500 to $209,500 per annum

Benefits

May be eligible for bonus and equity.
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for vacation benefits.
For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week.
Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
With AI embedded across our products and services, we help customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute.
We’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.

Equal Opportunity

We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.