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About the Role
As a leader of the Housekeeping Department, you will be responsible for managing the housekeeping and laundry facilities of the hotel in a safe and cost-effective manner to achieve maximum guest satisfaction and protect hotel assets. Embrace the Company Culture and Guiding Principles.
Responsibilities
- Supervise daily cleaning of hotel and grounds according to operational policies and standards to ensure guest satisfaction.
- Schedule associates based on forecasted occupancy and adjust staffing for sudden changes.
- Plan, assign, and supervise daily activities of housekeeping and laundry staff.
- Perform duties of a housekeeper, laundry person, or house person as needed.
- Conduct continuous inspections to assess hotel cleanliness and condition, and perform follow-up actions.
- Schedule and supervise rotational and special cleaning programs.
- Ensure the team has necessary tools and equipment.
- Collaborate with maintenance, including generating work orders and preventative maintenance.
- Manage lost and found.
- Coordinate room availability with front-of-house management.
- Maintain accurate records, logs, parts lists, manuals, and reference books.
- Monitor customer comment cards, identify problem areas, and formulate solutions.
- Maintain proper inventory levels and manage cost per room for supplies and labor.
- Perform monthly inventory.
Requirements
- Keep immediate supervisor informed of all significant problems or unusual matters.
- Perform all duties and responsibilities in a timely and efficient manner according to company policies and procedures.
- Maintain a favorable working relationship with all associates to foster a cooperative environment.
- Utilize Management Company resources effectively through regular communication.
- Possess strong attention to detail.
- Ability to communicate verbally and in writing with guests and team members.
- Ability to work and interact with associates at all levels.
- Ability to direct and oversee multiple tasks simultaneously.
- Excellent communication, organizational, and customer service skills.
- Project a favorable image of the hotel to the public at all times.
- Must have open availability, including weekends and holidays.
Skills
- Communication skills
- Organizational skills
- Customer service skills
- Attention to detail
Work Type
- Full-time
Salary/Compensations
- Competitive Pay
Benefits
- Bonus Opportunities
- Training & Development
- Opportunity for Advancement
- Medical
- Dental
- Vision
- 401k with Match
- Paid Time Off
- Holiday Pay
- Free Parking
- Hotel Discounts
About the Company
- An organization driven by Guiding Principles: Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus.
- Provides genuine hospitality and a commitment to service that exceeds guest expectations.
- Creates loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.