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About the Role
Nonn’s is seeking a Store Manager to lead their retail/builder single-family home division within the flooring and construction interior finishes industry. The ideal candidate will empower staff, maintain a pristine showroom, and manage all store operations, reporting directly to the company’s President.
Responsibilities
- Ensure customers receive exemplary service throughout the sales process.
- Empower sales staff to handle customer service issues at the front line through ongoing training.
- Handle customer service situations with prompt and efficient procedures.
- Maintain a clean and organized retail showroom and a safe, inviting store front.
- Update product pricing and ensure showroom products are current.
- Set up product knowledge training for staff and coordinate vendor-assisted training.
- Organize one-on-one training sessions.
- Coordinate internal training with department heads.
- Encourage sales staff onsite installation visits and measures.
- Review sales and gross margin reports and goals with individual salespeople.
- Monitor, review, and discuss customer accounts receivable statuses with salespeople.
- Provide backup support to sales staff, including assisting customers, taking payments, entering orders, and making install packets.
- Follow and enforce all safety policies and procedures, and initiate and lead safety meetings.
- Perform other duties as assigned.
- Supervise retail/builder sales department associates.
- Set performance goals and deadlines aligned with company plans.
- Organize workflow and ensure employees understand their duties.
- Provide timely mentoring, performance coaching, and discipline.
- Hire vacant positions within the department and provide new hire orientation and training.
Requirements
- Associate or bachelor’s degree in interior design preferred.
- 5+ years of customer service experience in the retail industry, preferably in home goods or large-ticket items.
- 3+ years of work experience leading teams.
- Previous work experience using Microsoft Office applications daily.
- Previous work experience using a CRM application.
- Ability to lift up to 20 pounds without restriction and on a regular basis.
- Ability to communicate in English both verbally and in writing.
- Math skills equivalent to a high school diploma for understanding bids, measurements, calculations, and financial transactions.
Skills
- Customer service
- Team leadership
- Microsoft Office
- CRM applications
- Communication (verbal and written)
- Math skills
- Employee development
- Problem-solving
- Sales performance
- Business awareness
- Teamwork
- Organization
- Attention to detail
- Safety commitment
Location
- Showroom environment
Work Type
- Full-time
- Monday to Friday schedule during store hours
- Occasional Saturdays or evenings may be required
Experience Level
- 3+ years of work experience leading teams
- 5+ years of customer service experience in the retail industry
Education Level
- Associate or bachelor’s degree in interior design preferred
Benefits
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Disability Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
About the Company
- Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients.
- ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.
- Founded in 2016, ADG has grown by uniting respected regional operators across the country.
- Following its 2025 acquisition by Lowe's Companies, Inc., ADG operates with the scale, resources, and brand strength of Lowe's.
- Together, they are expanding capabilities in a fragmented market while remaining committed to craftsmanship, service, and local expertise.
Equal Opportunity
- ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
- We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs.
- If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodation will be addressed.