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About the Role
Luke's Lobster is seeking a Shift Leader to join their team in New York City. This role involves preparing and serving a simple, seafood-centric menu, engaging with guests, taking orders, and performing opening and closing duties. The Shift Leader will also handle cash, distribute tips, and oversee a small team, ensuring exceptional attention to safety, cleanliness, and organization while communicating the company's mission of serving sustainable, traceable seafood.
Responsibilities
- Preparing and serving a simple, seafood-centric menu
- Engaging in friendly guest interaction
- Taking orders and recommending products at the register
- Performing opening and closing duties, including cleaning and setting up for shifts
- Handling cash, distributing tips, delegating breaks, and addressing customer service issues
- Utilizing exceptional attention to detail, safety, cleanliness, and organization
- Communicating Luke's mission of serving sustainable, traceable seafood
- Opening and closing the shack as a key-holder
- Overseeing a small team of 2-3 during your shift
- Cash handling and tip distribution
Requirements
- 2+ years of shift supervising experience in the food service industry
- Food Handler Certification Required
- Exceptional attention to cleanliness and organization
- Standing for sustained periods of time
- Lifting objects from lower to higher positions
- Ascending or descending stairs
- Bending, crouching, and reaching to low and high places
Skills
- Guest interaction
- Order taking
- Product recommendation
- Cash handling
- Tip distribution
- Team supervision
- Cleaning
- Organization
- Attention to detail
- Safety awareness
Location
- New York, NY
Work Type
- Full-time
Experience Level
- Shift Leader
- 2+ years supervising in food service
Education Level
- Food Handler Certification
Salary/Compensations
- $18.50/hr + TIPS (On average, Teammates earn an additional $11/hr when factoring in tips)
Benefits
- Medical, dental, and vision insurance on a national PPO network with company premium contributions after one month if full-time
- Access to a Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance) if full-time
- Low-asset fee 401k retirement plan after one month
- Pre-Tax Commuter Benefits
- Employee Discounts (50% off in shack, 25% off Luke’s Online Market)
- Opportunities for advancement in a growing company
About the Company
- Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls.
- Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards.
- Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman, Luke Holden, to bring the quality lobster rolls of his youth to the big city.
- We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers.
- We know our fishermen, we know where and how they fish, and we work together to protect our oceans for tomorrow.
- We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow.
- We value diversity, creativity, transparency and open communication from all levels.
- Luke's Lobster is a certified B-Corp.
Equal Opportunity
- Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics.
- In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- Luke's Lobster expressly prohibits all forms of workplace harassment.
- Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge.
- Luke's Lobster is a participant of E-Verify.