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About the Role
We are hiring a Legal Operations Specialist to provide legal administrative support and manage client operations. This hybrid role involves paralegal-level support, overseeing client billing, managing engagement documentation, and ensuring compliance with client-specific requirements. You will work closely with partners, counsel, associates, and the operations team to organize, track, and manage client relationships and matters, helping to establish systems and processes for smooth legal operations.
Responsibilities
- Draft, proofread, and manage legal documents and correspondence.
- Assist with preparation and review of corporate documents, filings, and minute books.
- Support matter intake and maintain organized client files.
- Conduct light legal research.
- Track compliance deadlines and ensure corporate records remain up to date.
- Liaise with attorneys and clients to resolve billing questions or discrepancies.
- Partner with external service providers to implement and maintain billing tools.
- Monitor WIP, aged accounts, fee arrangements, and ensure adherence to client billing guidelines.
- Support the preparation and tracking of engagement letters, client intake forms, and compliance certifications.
- Ensure client records meet regulatory and operational requirements.
- Maintain databases and systems to improve matter management, reporting, and workflow efficiency.
- Support conflict checks, including operating our conflicts system and reviewing conflict reports.
- Contribute to special projects, including corporate transactions, operational initiatives, or client-specific projects.
- Coordinate with internal stakeholders and external counsel to support business and legal priorities.
- Help define and standardize administrative and billing processes.
- Contribute to operational projects that improve transparency and reduce administrative overhead for attorneys.
- Identify opportunities to streamline workflows and enhance the client experience.
Requirements
- 3–5+ years of experience as a paralegal, legal assistant, or billing coordinator in a law firm.
- Strong knowledge of legal administrative workflows, client billing practices, conflicts review, and timekeeping processes.
- Familiarity with corporate governance tasks (corporate filings, board materials, and maintaining minute books).
- Experience with legal billing software, e-billing platforms, and matter management systems.
- Excellent organizational skills with a proven ability to manage multiple matters simultaneously.
- Clear, professional communication skills: able to interface effectively with attorneys, clients, and vendors.
- Detail-oriented, with strong follow-through and commitment to accuracy.
- Proactive and solutions-oriented mindset, with the ability to thrive in a fast-paced environment.
- Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes.
Skills
- AI Fluency
Location
- New York City
Work Type
- Hybrid
- 4 days per week in-office expectation
Experience Level
- 3-5+ years
Salary/Compensations
- $100,000 to $120,000 per year
Benefits
- 401(k) with employer match
- health, dental, vision coverage
- unlimited paid time off
- free lunch in office daily
- employee referral bonus program
About the Company
- Norm Ai, the agentic law company, has a client base with a combined $30 trillion in assets under management.
- Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools.
- Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world.
- Norm Ai is also the technology behind Norm Law, LLP, a separate but affiliated AI-native law firm built for the era of agentic AI.
- Norm Law’s attorneys advise leading institutions across private funds, private equity, venture capital, real estate, registered funds, and financial regulation, using the same legal intelligence platform that powers Norm Ai’s products.