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About the Role

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care. You will be an HR partner for smaller regions, working directly with regional and practice leaders, focusing on employee relations, leaves, and coaching managers.

Responsibilities

Partner with your regions, acting as the go-to HR person for regional and practice leaders.
Handle employee relations, including investigations, documentation, performance plans, and terminations.
Manage leaves of absence end-to-end, including FMLA, state leave, and ADA accommodations.
Coach managers on giving feedback, having difficult conversations, and team management.
Monitor turnover, engagement, and employee relations trends in your regions and provide recommendations.
Support new hires and new managers to ensure successful onboarding and understanding of expectations.
Roll out people programs such as review cycles, policy changes, onboarding, and engagement surveys.
Ensure compliance with state and local employment laws in your regions.
Spend time on-site at clinics to build relationships and trust with teams.

Requirements

3 to 5 years of experience as an HR generalist or HRBP, preferably in a multi-site business.
Experience handling employee relations cases and leaves of absence.
Knowledge of FMLA and ADA basics.
Ability to build relationships quickly and be a trusted advisor to managers.
Strong organizational skills to manage multiple open cases effectively.
Must live in the Northeast near one of our clinics and be willing to travel to clinics across your regions.
PHR or SHRM-CP is a plus.
Experience in healthcare, veterinary, hospitality, or retail is a plus.

Skills

Employee Relations
Leave Management
Manager Coaching
HR Compliance
Relationship Building
Organization

Location

Northeast (NY, NJ, PA, or MA)

Work Type

Hybrid
On-site visits required

Experience Level

Mid-level

Salary/Compensations

Competitive salary

Benefits

Health, dental + vision insurance
401K contributions
Upward mobility and growth opportunities
Flexible paid-time off
Parental leave
Company wide holidays
Health & Wellness Monthly Stipend
Discounted veterinary care for your loved ones
Growth opportunities

About the Company

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike.
Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.
Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast.
In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and בכל care.
The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.

Equal Opportunity

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.