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About the Role
The Senior Nurse Manager provides strategic and operational leadership for nursing services across multiple clinical sites. This role is responsible for ensuring the delivery of high-quality, patient-centered care while maintaining compliance with regulatory standards, organizational policies, and evidence-based practice guidelines. The Senior Nurse Manager oversees nursing operations, workforce management, quality improvement initiatives, staff development, and clinical performance outcomes. This position serves as a key liaison between nursing staff, providers, operational leaders, and executive leadership to drive excellence in patient care, employee engagement, and organizational performance.
Responsibilities
- Provide leadership, direction, and oversight for Nursing Manager, Registered Nurses, Licensed Practical Nurses, and Medical Assistants.
- Ensure consistent implementation of nursing policies, procedures, and standards across all clinical locations.
- Collaborate with the Director of Nursing and executive leadership to develop and execute nursing department goals and strategic initiatives.
- Monitor staffing, patient volumes, and clinic workflows to optimize efficiency and patient access.
- Lead workforce planning, recruitment, onboarding, retention, and succession planning initiatives for nursing staff.
- Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
- Ensure delivery of safe, effective, and evidence-based nursing care.
- Monitor clinical quality metrics and patient outcomes, developing action plans when performance targets are not achieved.
- Lead nursing participation in quality improvement.
- Partner with Quality Improvement and Compliance departments to monitor performance indicators and regulatory requirements.
- Ensure timely follow-up of patient care concerns, service recovery opportunities, and clinical incidents.
- Maintain compliance with federal, state, local, HRSA, and FQHC requirements.
- Support readiness efforts for audits, surveys, and accreditation reviews.
- Ensure accurate documentation and adherence to clinical standards of practice.
- Mentor, coach, and develop nursing leaders and staff to enhance clinical and leadership competencies.
- Conduct performance evaluations and support the professional growth of team members.
- Identify educational needs and coordinate training programs to promote clinical excellence.
- Address performance concerns through corrective action and coaching in accordance with organizational policies.
Requirements
- Current New York State Registered Nurse (RN) license in good standing.
- Bachelor of Science in Nursing (BSN) required.
- Minimum five (5) years of progressive nursing leadership experience in ambulatory care, primary care, FQHC, or healthcare operations.
- Strong knowledge of FQHC regulations, Joint Commission standards, infection prevention practices, and New York State healthcare regulations.
- Experience with quality improvement methodologies, population health management, and regulatory surveys.
- Demonstrated proficiency with EMR systems and Microsoft Office applications.
Skills
- EMR systems
- Microsoft Office applications
Experience Level
- Senior
Education Level
- Bachelor of Science in Nursing (BSN)
- Master's Degree in Nursing, Healthcare Administration, Public Health, or related field preferred
Salary/Compensations
- $120,000 - $130,000 commensurate with experience
Benefits
- Three comprehensive healthcare plans to choose from.
- Housing Works covers most of the plan; you pay a portion, based on your salary.
- Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
- Educational benefit available for tuition loan reimbursement, tuition costs, and text books.
About the Company
- Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy.
- Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Other services include Health Home care management, behavioral health, and syringe exchange programs.
- A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
- Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- Housing Works also does not request prior salary information during the hiring process.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.