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About the Role
Formula 1 is seeking a Digital Operations Support Analyst to join its Digital Operations team. This role will support the daily operations of F1’s digital products, including occasional travel to London-based suppliers and supporting race weekends from the Biggin Hill Media & Technology Centre.
Responsibilities
- Manage new work items by performing initial triage on incidents and serving as the first point of contact for queries and service requests.
- Identify and pursue opportunities for process enhancement and service improvements.
- Take ownership of documentation and processes, ensuring they remain up-to-date.
- Continually monitor live systems.
- Proactively manage the Digital Operations workload via the Kanban board.
- Collaborate with internal and external teams via MS Teams, email, and calls to progress issues and understand the operational implications of release changes.
- Provide operational support during non-functional testing of digital products.
- Execute operational procedures during race weekends to support live digital products.
- Proactively monitor the user experience across F1’s digital products on various devices during race weekends.
- Act as the customer advocate within Digital Operations, highlighting non-standard user experiences and advising customer services.
- Drive triage and problem resolution for live digital products in conjunction with partner teams.
- Maintain detailed records of significant service-affecting events.
- Ensure robust documentation is provided to the pre-race event team and partners, communicating key changes.
Requirements
- Ability to prioritize calmly in a fast-paced environment.
- Ability to provide clear and concise summaries of problems.
- Excellent time-management and organization skills.
- Experience within a live event operations environment.
- Experience in user-facing web applications.
- Experience using a Service Management trouble-ticketing tool.
- Experience with Application Monitoring tools.
- Experience documenting and following procedures.
- Ability to understand changes to technology and their implications.
- Ability and confidence to communicate clearly and effectively with a range of audiences.
- Experience with non-functional testing (performance/operational acceptance) is desirable.
- Experience in a live OTT broadcast environment is desirable.
- Experience with Jira and Confluence is desirable.
- Experience with high throughput web and mobile applications is desirable.
- ITIL v3/4 Foundation certification is desirable.
Skills
- MS Teams
- Service Management trouble-ticketing tool
- Application Monitoring tools
- Kanban board
- Jira
- Confluence
Location
- Biggin Hill
- London
Work Type
- Full-time
- Hybrid
Experience Level
- Entry-level
- Mid-level
Education Level
- ITIL v3/4 Foundation
Benefits
- Private Healthcare scheme
- Dental Care
- 4 x Grand Prix Paddock passes per season
- Enhanced maternity/paternity leave and other family planning policies
- Free staff shuttle service
- Free healthy snacks
- Subsidised canteen
- 25 days annual leave
- 8 Bank Holiday days
- Christmas period closure
- Opportunities to develop and request training
- Discount on F1 merchandise
- Discount at F1’s experiences
- Perkbox benefit portal
About the Company
- Formula 1 is passionate about delivering the world’s greatest sports and entertainment spectacle, leaving a positive legacy wherever it races.
- Innovation has always been at the heart of Formula 1, pioneering technologies that have impacted society beyond the track.
- The organization comprises passionate and dedicated people across various departments including engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, and communications.
- Formula 1 values innovation, collaboration, and personal growth, offering a dynamic work environment where employee contributions make an impact.
- The company seeks to recruit, develop, and retain talented individuals to accelerate the future of the sport.
Equal Opportunity
- We only communicate with candidates through official @f1.com email addresses. We will never contact you via personal email accounts, messaging apps, or request payment as part of our recruitment process. If you receive suspicious communication claiming to be from our talent team, please report it to recruitment@f1.com.