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About the Role
As an integral part of the team, you will play a key role in delivering best-in-class attendee experiences across our EMEA event portfolio. You will be responsible for managing the end-to-end registration and attendee management process, working closely with Event Leads and the Digital for Events team to ensure a seamless attendee journey from invitation through to post-event reporting.
Responsibilities
- Manage the end-to-end registration lifecycle for events across EMEA, including invitations, confirmations, attendee communications, surveys and reporting
- Partner with Event Leads to develop registration strategies, timelines and attendee journeys tailored to each event
- Manage attendee lists and registration data, ensuring accuracy and providing regular reporting and insights to stakeholders
- Coordinate registration requirements with the Digital for Events team, including site builds, testing and ongoing updates
- Provide support for attendee queries, special requirements, VIP registrations and escalations, as well as onsite registration support for select events when required
Requirements
- Experience in event management, event registration or attendee management
- Comfortable working independently while also collaborating with colleagues across multiple teams
- Highly organised and detail-oriented
- Confident using Microsoft Office
- Maintaining exceptional attention to detail and a strong focus on data accuracy
- Organising and managing multiple priorities, deadlines and event workstreams
- Communicating clearly and professionally, both in writing and verbally
- Proofreading and carrying out quality checks to a high standard
- Taking a proactive, solutions-focused approach in a fast-paced, multi-stakeholder environment
- Must have the right to work in the UK
- Must have the ability to travel within the UK and across EMEA for select events, if required
Skills
- Event technology or registration platform experience
- Microsoft Office Suite
- Excel
- Event management
- Event registration
- Attendee management
- Data accuracy
- Organisational skills
- Communication skills
- Proofreading
- Quality checks
- Solutions-focused approach
- Cvent
- French
- Spanish
Location
- London
Work Type
- Hybrid
- Onsite
Experience Level
- Event management experience
- Event registration experience
- Attendee management experience
Benefits
- Flexible Working
- Learning and development opportunities
- Comprehensive healthcare
- Retirement plans
- Continued education support
- Diverse work locations
- Travel and hotel discounts
- Volunteer and sustainability opportunities
- Employee recognition program
About the Company
- At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers.
- As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
- Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.
- Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
- We can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
- At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI.
- We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world.
- AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.