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About the Role
As a Case Planner, you’ll work directly with families to implement treatment goals and strengthen relationships. This role is hands-on and community-based, requiring flexibility, empathy, and the ability to problem-solve in real time. You’ll deliver in-home services, coordinate care with other providers, support school engagement, and supervise family visitation when needed. Your work helps ensure children can remain safely in their homes or reunify with their families by connecting them to vital supports and promoting lasting stability.
Responsibilities
- Deliver in-home services
- Coordinate care with other providers
- Support school engagement
- Supervise family visitation
- Participate in planning, case reviews, and documentation
Requirements
- Bachelor’s degree required, preferably in Human Services, Social Work, Psychology, or a related field
- At least one year of experience working in human services, preferably with children and families in a behavioral health setting
- Valid driver’s license required
- Relevant licensure or certification is highly desirable
- Experience with UCR (Uniform Case Record) documentation is a plus
Skills
- Able to build trust with families facing complex challenges
- Comfortable providing direct support in homes and community settings
- Skilled in crisis management, problem-solving, and advocacy
- Detail-oriented and responsive to documentation and deadlines
- Strong communication and teamwork skills
- Flexible and reliable
Location
- 1606 Sunset Ave - Utica, NY
Work Type
- Full Time
- Hybrid
Experience Level
- 1 year of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $25.47 - $25.47 Hourly
Benefits
- $2,000 Sign-On Bonus
- Generous Paid Time Off (PTO)
- Competitive medical, dental, and vision benefits
- 403(b) retirement plan with agency match
- Tuition reimbursement
- Ongoing training and professional development
- Opportunities for advancement
About the Company
- The House of the Good Shepherd (HGS) has been changing children’s lives for over 150 years.
- We provide individualized, compassionate care to youth and families through a range of residential, educational, community, and foster care programs across Central New York, the Mohawk Valley, and the North Country.
- Our agency is built on a foundation of empathy, resilience, and the Sanctuary Model of care, which guides our commitment to healing and hope.
- Supportive, mission-driven work environment
Equal Opportunity
- The House of the Good Shepherd is an Equal Opportunity Employer.
- We value a diverse workforce and an inclusive culture.
- HGS encourages applications from individuals of all backgrounds and identities, including people of color, LGBTQ+ individuals, veterans, and those with disabilities.
- We are committed to providing reasonable accommodations to ensure equal access throughout the hiring process.