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About the Role

We are seeking an analytical and hands-on client success leader to manage APAC client relationships and oversee implementations from start to finish. You will serve as a trusted partner to institutional clients, lead complex onboarding projects, and drive retention and growth. This role also involves contributing to the development of client success strategies at KOR. The position will be hired at either a Manager or Director level, depending on the candidate's experience.

Responsibilities

Own a portfolio of institutional client relationships across APAC, from operations teams up to senior stakeholders
Lead client implementations end to end: scoping, planning, coordinating with our engineering team, test cycles and go-live
Serve as the senior escalation point, addressing complex reporting, data, and regulatory issues with clients
Drive retention, renewals, and account growth, and partner with sales on expansion and new client pre-sales
Define and improve client success processes, including onboarding playbooks, health scoring, QBRs, and escalation paths
Utilize AI and automation to scale team efforts and enhance the client experience
Provide client and regulatory insights to product priorities and KOR working groups
Conduct on-site client visits for kickoffs, go-lives, executive meetings, and relationship reviews
For Director level: Lead and grow the APAC client success team, including coaching analysts, and own CS metrics and reporting to leadership

Requirements

6+ years in OTC derivatives or regulatory reporting, with significant client-facing or implementation experience (Director level: 10+ years, including people or function leadership)
Strong working knowledge of APAC regimes (ASIC, MAS), with exposure to EMIR, CFTC, SEC, CSA as a plus
Proven track record leading complex implementations for institutional clients
Experience owning client relationships, renewals, and account growth
Analytical and comfortable with data; able to diagnose issues independently before escalating
Experience using AI tools in daily work and a desire to shape team usage
Excellent communication skills, capable of interacting with technical teams and executives
Based in APAC and willing to travel to clients regularly (10-20%)
SQL, APIs/JSON, ISO 20022 or FpML experience is a plus
Experience at a reporting vendor or trade repository is a plus
Experience building a CS function at a scale-up is a plus
Open-minded, humble, driven, communicative, and a team player

Skills

Client Success
Implementation Management
Relationship Management
Retention Strategies
Account Growth
Process Improvement
AI and Automation
Data Analysis
Regulatory Reporting
OTC Derivatives
APAC Regimes (ASIC, MAS)
Communication
SQL
APIs/JSON
ISO 20022
FpML

Location

APAC

Work Type

Fully remote

Experience Level

Manager
Director

Benefits

Competitive salary
A modern tool stack, including AI, and room to shape how we use it
A span of control that matches your ambitions and skills
Culture of trust, ownership and constructive feedback
Investment in professional growth

About the Company

We are a VC-backed fintech operating in the regulatory trade reporting space with a growing list of institutional clients.
Our product originated in the US and has expanded to cover services in Canada, the UK, EU, Australia, and Singapore.
We are a scale-up company focused on providing growth and ownership opportunities.
KOR is built on leading-edge cloud technology, developed by industry domain experts and world-class engineers.
Our mission is to innovate B2B trade servicing, starting with regulatory reporting to address a global wave of mandated changes in OTC derivatives transactions.
We tackle challenging problems by introducing fresh designs and solutions for data utility, quality, and processing inefficiencies, aiming to unlock significant client value.
Our company culture emphasizes teamwork and laser focus, believing that small, expert teams achieve superior results.
We encourage skilled individuals to take responsibility and advance their careers, guided by the principles of working humbly, smartly, and collaboratively.