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About the Role
We are looking for an analytical, hands-on Client Success Analyst to work directly with institutional clients on implementations, data questions, and day-to-day support. This role involves analyzing trade data, testing client setups, identifying reporting issues, and ensuring clients maximize value from KOR. The position is open to Analyst or Senior Analyst levels based on experience.
Responsibilities
- Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness
- Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix
- Respond to client questions on data, product and reporting rules, and own tickets through to resolution
- Triage incoming issues and escalate with a clear analysis attached
- Build and maintain client documentation, runbooks and FAQs
- Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work
- Track client health and adoption signals and flag risks or opportunities early
- Join client meetings and occasional on-site visits for kickoffs and go-lives
Requirements
- 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years)
- Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
- Strong analytical skills: comfortable with large data sets and Excel, and good at tracing an issue to its root cause
- Already using AI tools in your daily work and looking for ways to automate
- Clear, structured communicator with clients and internal teams
- Organized and reliable, able to juggle several client issues at once
- Based in APAC and happy to travel to clients occasionally (around 5–10%)
- Open-minded, humble, driven, communicative, team-player
Skills
- AI
- Automation
- Excel
- SQL
- APIs/JSON
- ISO 20022
- FpML
- Jira
Location
- APAC
Work Type
- Fully remote
- On-site visits
Experience Level
- Analyst
- Senior Analyst
Salary/Compensations
- Competitive salary
Benefits
- A culture of trust, ownership and constructive feedback
- A modern tool stack, including AI, and room to shape how we use it
- A span of control that matches your ambitions and skills
- Investment in professional growth
About the Company
- VC backed fintech with a live product in the regulatory trade reporting space and growing list of institutional clients.
- Product journey started in the US with expanded services covering Canada, UK, EU, Australia and Singapore.
- Scale-up company providing growth and ownership opportunities.
- Company built on leading edge cloud technology by industry domain experts and world class in-house engineering.
- Mission to innovate B2B trade servicing starting with regulatory reporting for a global wave of mandated changes.
- Solving challenging problems in data utility, quality, and processing inefficiencies.
- Teamwork and laser focus are central to the company culture.
- Encourages skilled people to take responsibility and grow their careers.
- Lives by the mantra of work humble, work smart, and work together.