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About the Role
As an Account Manager, you will be responsible for ensuring client and customer needs are met and understood by each company department. This role requires excellent timeline management, business acumen, and professional communication skills. Travel is required a few times a month.
Responsibilities
- Communicate with clients via phone, email, and face-to-face to ensure their needs are understood and addressed.
- Build strong client relationships to maintain existing business and acquire new customers.
- Conduct high-level technical discussions with engineering to increase new opportunities.
- Obtain program information from customers to manage the production pipeline (supply & demand) or new business opportunities.
- Collaborate with various internal departments to ensure all customer requests are fulfilled.
- Resolve complaints and track all processes pertaining to client desires.
- Act as the client's representative internally to ensure their demands are met, focusing on improving the customer experience.
- Collect and analyze data concerning consumer behavior to understand changing needs.
- Proactively engage with current customers to identify and pursue additional sales opportunities across various offerings.
- Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
- Conduct technical presentations or demos for customers to explain product features and capabilities.
- Understand the semiconductor supplier and customer market environment, including acquisitions, to maintain Macnica’s position in the distribution market.
Requirements
- Competent and comfortable in selling solutions and engaging at Sr. Leadership and C-Suite levels within customers.
- Ability to summarize all business opportunities both verbally and in writing.
- Ability to manage all internal/external email, phone calls, or messages without delay to maintain a strong position in a timely and professional manner.
- Proven ability to build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement.
- Comfortable working across departments to coordinate and fulfill customer needs.
- Excellent organizational skills with the ability to manage multiple accounts, deadlines, and travel commitments.
- Ability to advocate for customer needs internally while balancing company goals.
- Comfortable in a fast-paced, evolving environment with frequent travel and shifting priorities.
Skills
- Timeline management
- Business acumen
- Professional communication
- Technical discussions
- Sales
- Relationship building
- Organizational skills
- Data analysis
Location
- Central U.S. region
- Minnesota
- Illinois (Chicago area)
- Indiana
- Austin, TX
- Houston, TX
- Dallas, TX
Work Type
- Full-time
- Hybrid
Experience Level
- 2-7 years professional sales experience
Education Level
- Bachelors degree in related study or equivalent workplace experience
About the Company
- Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc., a $10 billion technology solutions provider with a stronghold in semiconductor distribution.
- Macnica excels in customizing solutions to client requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.