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About the Role
As a Stockroom Manager at KIKO Milano, you are responsible for managing product flow, ensuring stock availability for customers, and executing product launches flawlessly. This role requires precision, organization, and a passion for operational excellence to drive stock accuracy, improve efficiency, and enhance store performance and profit through effective stockroom leadership.
Responsibilities
- Lead the end-to-end processing of all deliveries, ensuring speed, accuracy, and adherence to KIKO Milano operational standards.
- Validate product quality and quantities, escalating discrepancies promptly and professionally.
- Maintain an impeccably organised, efficient, and compliant stockroom.
- Champion Health & Safety protocols, ensuring team members work safely.
- Act as the owner of all store stock, guaranteeing real-time accuracy and flawless data integrity.
- Achieve the agreed stock loss target by maintaining strong stock controls and minimising shrinkage.
- Oversee and execute cycle counts and formal stocktakes, driving continuous improvement toward 100% accuracy.
- Monitor and analyse stock patterns to reduce shrinkage, anticipate stock risks, and influence commercial decisions.
- Investigate variances with a solutions-focused mindset and implement preventative measures.
- Ensure daily replenishment is executed with discipline and efficiency, optimising availability across the shopfloor, drawers, and promotional areas.
- Maintain best-seller availability and identify replenishment priorities based on commercial needs.
- Partner with the Store Manager to forecast stock requirements, optimise space planning, and support commercial KPIs.
- Own the coordination of all new product and seasonal launches, ensuring all stock, POP, and visual materials are received, processed, and implemented on time.
- Collaborate closely with store leadership to deliver seamless, impactful launch execution.
- Proactively identify obsolete, damaged, or expired products and manage write-off processes with accuracy and compliance.
- Analyse trends, identify root causes, and propose impactful actions to reduce obsolete write off and boost sell-through.
- Support a culture of loss prevention and operational mindfulness.
- Train, coach, and motivate team members on stock handling, replenishment standards, and operational processes.
- Lead by example in compliance with company policies, loss-prevention protocols, and Retail Excellence standards.
- Continuously seek opportunities to refine stockroom processes and elevate store efficiency.
- Escalate potential operational risks or emerging stock issues to the Store Manager with urgency and clarity.
Requirements
- Minimum of 4 years experience in stockroom management
- Demonstrated ability to lead a team and prioritize tasks
- Strong organizational skills and attention to detail
- Proficiency in inventory management systems
- Excellent communication and problem-solving skills
Skills
- Exceptional organisational skills
- Attention to detail
- Proactive problem-solving
- Strong analytical capability
- Operationally driven
- Commercial mindset
- Clear communication
- Ability to train
- Ability to influence
- Calm under pressure
- Adaptability in a fast-paced retail environment
- Passion for brand standards
- Passion for operational excellence
Location
- Store operations
Work Type
- Full-time
Experience Level
- 4 years of experience in stockroom management
Benefits
- 28 days’ holiday including Bank Holidays
- 50% staff discount on KIKO MILANO products
- 5% employer pension contribution
- Access to YuLife, our Employee Assistance Programme
- Monthly bonus scheme
- Ongoing training and career development
- Maternity and paternity bonus
- Employee referral scheme
About the Company
- KIKO Milano is a brand focused on beauty and retail excellence.