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About the Role
The Client Relationship Director will oversee a strategically important US consultant client base, building trusted partnerships and representing Baillie Gifford's investment capabilities. This role involves identifying opportunities, influencing perceptions, and contributing to the US consultant strategy.
Responsibilities
- Oversee designated consultant relationships with a clear strategy and build trusted partnerships.
- Ensure high standards of consultant relations, including understanding needs, ongoing contact, and information sharing.
- Maintain and expand investment knowledge through self-driven research and team discussions.
- Collaborate effectively with internal departments.
- Identify, shape, and progress opportunities arising from consultant relationships in partnership with Business Development and investment teams.
- Contribute to knowledge sharing within the firm.
- Participate in internal product groups, projects, and staff development.
Requirements
- 10+ years of experience managing complex institutional relationships and building credibility with senior external stakeholders.
- Strong investment knowledge and ability to discuss investment strategies, portfolios, and market developments.
- Sound commercial judgment and a track record of identifying, developing, or influencing new consultant ratings and business opportunities.
- Understanding of the consultant ecosystem and their role in institutional decision-making.
- Ability to gather market intelligence and use it to strengthen internal priorities, positioning, and decision-making.
- Experience influencing and collaborating across teams.
- Strong presentation and communication skills, with the ability to represent the firm confidently with senior audiences.
- Evidence of contributing to team development, strategic initiatives, product work, or knowledge sharing.
- FINRA 7 and 63 licenses required (must be obtained within 6 months).
Skills
- Team Working
- Nurture Relationships
- Storytelling
- Adaptability
- Digital Effectiveness
Location
- Midwest region (preferred)
- West region (preferred)
Work Type
- Full-time
Experience Level
- 10+ years
Education Level
- Undergraduate Degree preferred
Salary/Compensations
- $275,000 - $325,000 per year
Benefits
- Annual discretionary bonus
- Comprehensive employer-paid benefits package including medical, dental, vision, short- and long-term disability coverage
- 401(k) plan
- Paid time off
About the Company
- Baillie Gifford's business depends on providing clients with excellent long-term investment performance and first-class client service.
- The Clients Department is responsible for liaising with existing clients and developing relationships to attract potential new clients.
- Client Contacts build excellent relationships by understanding specific client needs, developing detailed investment and portfolio knowledge, and being proactive and responsive.
- The Clients Department functions as a number of small teams working together to provide the highest possible level of customer service.
Equal Opportunity
- At Baillie Gifford, we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop.
- We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.