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About the Role
Create memorable events, inspire your team, and bring your personality to ME London. This role leads the planning and coordination of groups, meetings, and social events, ensuring seamless delivery while maximizing revenue and profitability. You will develop the Groups & Events team, build lasting client relationships, and collaborate with hotel departments.
Responsibilities
- Lead, coach, and develop the Groups & Events team, setting clear objectives, supporting performance, and identifying training needs.
- Oversee the entire event lifecycle from contract review and planning through to delivery, final billing, and follow-up.
- Allocate bookings, plan rotas for coverage, and manage events personally.
- Develop business action plans, identify upselling opportunities, and collaborate with Sales and Food & Beverage to maximize revenue.
- Contribute to departmental budgets and forecasts, review revenue and expenditure, and implement actions to improve financial performance.
- Monitor business on the books, conversion rates, and revenue reporting, contributing insights to hotel business reviews.
- Ensure event orders and group summaries are accurate and distributed on time, leading operational briefings and pre-event meetings.
- Oversee contracts, deposits, payment schedules, and final invoices, ensuring accuracy and effective credit monitoring.
- Build strong relationships with clients and external suppliers, lead site inspections, and resolve concerns promptly.
- Uphold brand standards, promote sustainable event practices, and ensure compliance with health and safety procedures.
Requirements
- At least two years of experience in a similar Groups & Events management position.
- Strong knowledge of hotel operations and MICE (Meetings, Incentives, Conferences, and Events).
- Ability to lead and inspire a team with a supportive approach to coaching and development.
- Commercial and financial awareness, including experience with budgets, forecasting, and departmental performance.
- Excellent organizational skills, attention to detail, and ability to manage competing priorities.
- Confident communication and relationship-building skills with a passion for personalized service.
- Proactive approach to problem-solving and identifying opportunities for improvement.
- Confidence using hotel management, event management, or customer experience systems.
- Advanced written and spoken English; additional languages are an advantage.
- University degree, preferably in Tourism, Hospitality, Marketing, or a related subject.
Skills
- Event Planning
- Team Leadership
- Client Relationship Management
- Revenue Maximization
- Budget Management
- Financial Forecasting
- Operational Briefings
- Contract Management
- Supplier Management
- Brand Standards Adherence
- Sustainable Practices
- Health and Safety Compliance
- Upselling
- Communication Skills
- Organizational Skills
- Problem-Solving
Location
- London
Work Type
- Full-time
Experience Level
- Management
Education Level
- University Degree
Benefits
- 28 days' holiday, including 8 public holidays
- Contributory pension scheme
- Refer a Friend bonus (£500)
- Discounted dental and health cover with HSF
- Discounts with Meliá hotels worldwide (including friends and family)
- Personal development programs
- Unlimited access to online learning platform
- Awards and recognition programs
- Loyalty bonuses
- Referral incentives
- Career growth opportunities across international hotel network
- High street discounts through Perks at Work
- Meals on duty
- Payday Parties
About the Company
- Meliá Hotels International is committed to equal opportunities and diversity.
- They prioritize a corporate culture committed to effective equality and awareness.
- They avoid discrimination based on disability, race, religion, gender, or age.
- Diversity and inclusion are essential for their success as a global company.
- They support sustainable growth through a socially responsible team with the motto 'Towards a sustainable future, from a responsible present'.
Equal Opportunity
- Meliá Hotels International is committed to equal opportunities between women and men in the workplace.
- They promote a corporate culture committed to effective equality and awareness.
- They avoid any kind of discrimination, especially related to disability, race, religion, gender, or age.
- Diversity and inclusion among employees are essential for their success as a global company.