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About the Role
The Member Service Representative is the face of YMCA Buffalo Niagara, responsible for delivering exceptional customer service to members, guests, and program participants. This position plays a key role in creating a welcoming and inclusive environment, supporting member engagement, and promoting the Y’s mission of strengthening the community.
Responsibilities
- Greet members, guests, and program participants in a friendly and professional manner.
- Provide accurate information about YMCA programs, services, schedules, and membership options.
- Address member inquiries, concerns, and feedback promptly and effectively.
- Assist prospective members with tours, membership sign-ups, and orientations.
- Promote membership benefits and programs to encourage participation and retention.
- Follow up with new members to ensure a positive onboarding experience.
- Process membership applications, program registrations, and payments accurately.
- Maintain up-to-date and accurate records in the membership database.
- Generate and distribute membership cards and other materials as needed.
- Maintain facility control by scanning member key tags, maintaining sign-in sheets and issuing equipment and/or keys.
- Monitor the lobby and other public areas to ensure a clean, safe, and welcoming environment.
- Enforce YMCA policies and guidelines consistently and respectfully.
- Respond to emergencies and assist with safety protocols as required.
- Work closely with other staff and departments to ensure seamless operations and member satisfaction.
- Attend staff meetings and training sessions to stay informed and enhance skills.
- Support YMCA events and activities as needed.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience is highly desirable.
- Strong interpersonal and communication skills.
- Proficiency with computers and basic office software.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Commitment to providing exceptional service and promoting the YMCA’s mission and values.
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Computer proficiency
- Basic office software proficiency
- Membership management systems familiarity (a plus)
Location
- Buffalo Niagara
Work Type
- Part-time
- Morning shifts
- Afternoon shifts
- Evening shifts
- Weekend shifts
Education Level
- High school diploma or equivalent
- Some college coursework preferred
Benefits
- Complimentary YMCA Buffalo Niagara membership
- Discounted program fees
- Immediate eligibility to enroll in the Y Retirement Fund’s 403(b) plan (for part-time employees)
- Generous 12% employer-paid retirement contribution (after eligibility requirements are met)
- Paid sick leave
- Leadership development opportunities
- Ongoing training
- Flexible scheduling
- Opportunities for career growth and advancement
About the Company
- YMCA Buffalo Niagara is a mission-driven organization focused on strengthening the community.
Equal Opportunity
- YMCA Buffalo Niagara is an equal opportunity employer committed to creating a diverse and inclusive workplace.