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About the Role
The Partner Relationship Manager is responsible for building and executing best practices and top performance across our Outsourced Partner Support ecosystem. This position owns the processes and relationships which deliver the outsourced Partner Support services to Park Place customers.
Responsibilities
- Lead sourcing, selection, onboarding, performance management, escalation management, and relationship management of all local Service Partners.
- Collaborate with Local, Regional, and Global Sales, Field Engineering, Supply Chain, and Support Center Leadership to build and adjust partner ecosystems and related processes.
- Work closely with Local Field Leadership to build, foster, and maintain world-class performance for all partner-driven tickets.
- Negotiate short- and long-term contracts with new and existing delivery partners.
- Research, source, and qualify suppliers to expand Park Place offerings.
- Act as an escalation point of contact for Service Delivery, Service Partners, Sales, and Customers on indirect support tickets.
- Provide continuous improvement of procurement and Service Partners performance.
- Review monthly billing from Service Partners.
- Build, foster, and maintain healthy relationships with local Service Partners.
Requirements
- 5+ years of experience in Partner/Vendor Management or IT Service Delivery.
- Competent in both English and Japanese (written and spoken).
- Strong interpersonal and negotiation skills in dealing with Service Partners.
- Ability to collaborate with various internal teams, service partners, sales, and customers.
- Ability to independently remote work with minimal supervision.
- Experienced with costing, budgeting, and P&L.
- Flexibility to attend after-hours calls with global teams.
- Exposure to various APAC countries is a plus.
Skills
- Partner Management
- Vendor Management
- IT Service Delivery
- Negotiation
- Collaboration
- Costing
- Budgeting
- P&L Management
Work Type
- Remote
Experience Level
- 5+ years
About the Company
- Park Place customers