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About the Role
As an Appliance Care Expert with Bodewell, the official service team of GE Appliances, you will be a trusted advisor, customer hero, and brand ambassador redefining service excellence. You will combine hands-on repair skills with the power to deliver smart, lasting solutions, from repairing major household appliances to recommending service plans and accessories. This role is for problem-solvers who love helping people and building a career with purpose.
Responsibilities
- Diagnosing and completing in-home repairs on GE Appliances' major appliances
- Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical
- Promoting and selling service contracts, water filters, and related products/appliances
- Operating an assigned Bodewell service van to customer locations
- Accurately documenting repairs, routes, and work activities
- Participating in training sessions, meetings, and events to maintain industry expertise
- Managing inventory and maintenance of your service vehicle
- Delivering high-quality service and maintaining strong customer satisfaction
- Following all safety protocols to protect yourself and others
Requirements
- HS Diploma or General Education Degree (GED)
- 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
- Ability/experience diagnosing and repairing major appliances
- Excellent customer service and communication skills with a responsive, professional approach
- Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
- Ability to work a flexible schedule with some Saturdays as needed
- Valid state driver's license
- Successfully complete background check, physical, and drug screen
- Must have or be willing to obtain CFC Certification within 6 months
- Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
- Self-directed and solid team player
- Ability to deescalate situations and rebuild customer confidence in our products
- Ability to step up, into, and out of a van and sit for extended periods of time
- Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
- Ability to use often powered hand tools and occasional use of vibratory tools/equipment
- Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required
Skills
- Appliance repair
- Electrical repair
- Mechanical repair
- HVAC
- Property maintenance
- Customer service
- Communication
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Teams
- Refrigeration repair
- Salesforce
- CFC Certification
- Appliance repair certification
- Wiring diagram interpretation
- Schematic interpretation
Location
- USA, Rochester, NY
Work Type
- Full-time
Experience Level
- 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
- 6 plus months of experience with Refrigeration repair (preferred)
Education Level
- HS Diploma or General Education Degree (GED)
- Associate's degree (preferred)
Salary/Compensations
- $24 – $35+ base per hour
Benefits
- Annual wage increases
- Uncapped incentive opportunities
- Service van provided
- Laptop computer
- Smartphone
- Uniforms
- Work boots
- Specialized tools
- Medical insurance on DAY ONE
- Dental insurance on DAY ONE
- Vision insurance on DAY ONE
- Life insurance on DAY ONE
- 401K
- Tuition reimbursement
- Paid vacation
- Paid holidays
- Career growth opportunities
- Continuous technical training
About the Company
- GE Appliances, a Haier company, is the fastest-growing appliance company in the U.S., powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.
- The GE Appliances philosophy is centered on three commitments: we come together, we always look for a better way, and we create possibilities.
- Bodewell is the official service team of GE Appliances, redefining service excellence.
- Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D).
- GE Appliances is a trust-based organization offering flexibility to employees.
- GE Appliances participates in E-Verify.
Equal Opportunity
- GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
- If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com