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About the Role
Mercury is seeking a Business Continuity Management (BCM) Lead to build and lead an enterprise-wide continuity program as we prepare to become a bank. This role fills the need for a dedicated leader to coordinate BCM across the organization, establishing practical standards, clear accountability, and tested capabilities to maintain critical services and recover effectively from disruptions. The ideal candidate combines deep continuity and resilience expertise with the judgment to build a proportionate program in a fast-moving environment, working effectively with various teams. The BCM Lead will own the enterprise framework, coordination, oversight, and reporting, while business and technology owners remain accountable for their continuity plans and recovery execution. This role will be hands-on in the initial build, facilitating BIAs and plans, running exercises, and driving gap remediation. The Lead will also collaborate with Engineering on disaster recovery and relevant teams on incident response, crisis management, and third-party resilience.
Responsibilities
- Develop and implement Mercury’s enterprise BCM framework, policies, standards, governance, and operating model, with a prioritized implementation roadmap aligned to bank-launch readiness and critical services.
- Partner with business owners to identify critical services, conduct business impact analyses (customer, financial, operational, and regulatory), and map dependencies across people, processes, technology, facilities, and third parties, including single points of failure.
- Establish recovery time objectives (RTOs) and recovery point objectives (RPOs), where applicable, with business and technology owners; challenge gaps between objectives and recovery capabilities.
- Set standards for continuity plans and recovery procedures, and facilitate and support accountable owners in developing actionable plans and alternative operating arrangements.
- Coordinate business continuity with technology disaster recovery, incident response, and crisis management, with clear activation criteria, escalation paths, and communications responsibilities.
- Design and lead a risk-based exercise program, from tabletop simulations to end-to-end recovery tests, and drive lessons learned, remediation tracking, and verification that gaps are closed.
- Partner with Third-Party Risk Management and vendor owners to assess critical provider recovery capabilities, contingency arrangements, and concentration dependencies.
- Embed continuity considerations into new products, material business changes, and technology implementations.
- Establish metrics and reporting that give management and relevant committees visibility into readiness, testing outcomes, material gaps, and overdue remediation.
- Build and lead a growing BCM team, including hiring and developing analysts as the program scales over the next year.
- Deliver role-based training and promote awareness of continuity responsibilities across the organization.
- Support regulatory examinations and bank-launch readiness reviews with accurate documentation and evidence of recovery capability.
Requirements
- 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline within a fintech, financial institution, technology company, or other highly regulated environment.
- Demonstrated experience building or materially enhancing an enterprise BCM program, including governance, implementation, testing, and reporting.
- Strong skills in business impact analysis, critical-service identification, dependency mapping, and recovery objective development.
- Experience developing actionable continuity plans and leading exercises that test recovery assumptions and expose gaps.
- Sufficient technical fluency to work with Engineering on cloud services, system dependencies, data recovery, and technology disaster recovery.
- Working knowledge of third-party risk management, including assessing critical vendor recovery capabilities, contingency arrangements and concentration risk.
- Proven ability to drive cross-functional remediation through influence, with a clear view of where BCM oversight ends and business or technology ownership begins.
- Excellent written and verbal communication skills, including the ability to explain readiness gaps and tradeoffs to senior leadership.
- Experience managing a team of Business Continuity analysts.
- Familiarity with banking supervisory expectations for business continuity, and operational resilience.
- Experience operating in a company-building or bank-building environment.
- Familiarity with recognized continuity standards, such as ISO 22301, and BCM tools for plan management, exercises, and issue tracking.
- Relevant professional certification, such as CBCP or MBCI.
Skills
- Business continuity management
- Operational resilience
- Disaster recovery
- Business impact analysis
- Critical-service identification
- Dependency mapping
- Recovery objective development
- Continuity plan development
- Exercise leadership
- Technical fluency
- Cloud services
- System dependencies
- Data recovery
- Technology disaster recovery
- Third-party risk management
- Vendor recovery capabilities assessment
- Contingency arrangements
- Concentration risk assessment
- Cross-functional remediation
- Written communication
- Verbal communication
- Team management
- ISO 22301
- BCM tools
Location
- US employees in New York City
- US employees in Los Angeles
- US employees in Seattle
- US employees in the San Francisco Bay Area
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area
- Canadian employees (any location)
Work Type
- Remote
- Hybrid
- Onsite
Experience Level
- 10+ years of experience in business continuity management, operational resilience, disaster recovery, or a related discipline
- Experience managing a team
Education Level
- Relevant professional certification, such as CBCP or MBCI
Salary/Compensations
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000—$203,800 USD
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700—$183,400 USD
- Canadian employees (any location): $154,100—$192,600 CAD
Benefits
- Base salary
- Equity (stock options/RSUs)
- Benefits
About the Company
- Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Equal Opportunity
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.