Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Assistant Club Manager for Padel Croydon role.
Rezi rewrites your resume against Pure Padel's job description. Free.
Tailor your resume to this Assistant Club Manager for Padel Croydon role.
Rezi rewrites your resume against Pure Padel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Assistant Club Manager for Padel Croydon posting at Pure Padel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Assistant Club Manager for Padel Croydon posting at Pure Padel — free, in seconds.
About the Role
As Assistant Club Manager, you will be the club's service and floor leader, setting the standard for hospitality and ensuring every visit is welcoming. This role involves leading by example, driving team energy and standards, and taking ownership of specific club areas. It serves as a development path towards becoming a Club Manager.
Responsibilities
- Act as the visible front of house leader, setting the standard for warm, personalised service from arrival to departure.
- Provide excellent customer service and hospitality at every touchpoint.
- Handle enquiries, bookings, feedback and complaints with professionalism, warmth and efficiency.
- Build strong relationships with regular players to grow loyalty and community feel.
- Handle customer communications via Playtomic, club email and social channels.
- Understand the dynamics of the padel community, and help shape and deliver the club's academy, tournament and socials programme.
- Help create a club culture where people feel part of the Pure Padel community, not just users of the facility.
- Support initiatives that attract, engage and retain players, and help grow memberships as part of building loyalty.
- Drive and push the team's energy, pace and standards during service.
- Line manage the Supervisor, and support the management of the Front of House team day to day.
- Motivate and support staff to deliver consistent, high quality service.
- Take visible ownership of ancillary revenue on the floor, café and shop, through upselling and a customer focused approach.
- Drive rackets, balls, accessories and food and beverage sales, keeping areas clean, well stocked, inviting and on brand.
- Manage stock, suppliers and inventory for the shop and café.
- Train the team to promote and upsell across retail, equipment, food and drink.
- Support the planning and delivery of events, tournaments, socials and Academy sessions with a strong hospitality focus.
- Handle enquiries for corporate bookings, private events and special tournaments.
- Assist in coordinating freelance coaching partners for Academy sessions, maintaining standards.
- Run the club in the Club Manager's absence, keeping standards, service and safety on track.
- Take delegated ownership of specific accountabilities agreed with your Club Manager.
- Gain exposure to cost control and revenue targets as a development area.
- Keep the club safe, clean and presentable, carrying out regular checks and addressing issues promptly.
- Oversee site maintenance, cleaning schedules, refuse and court care.
- Maintain compliance with health and safety regulations and company policies.
- Understand safeguarding responsibilities, know how to raise and escalate concerns, and support safeguarding when running the club.
- Undertake additional tasks as directed by the Club Manager or senior management.
- Work flexibly across operating hours to meet business needs.
Requirements
- Minimum 2 years' experience in hospitality, customer service or front of house.
- Minimum 1 year's experience in a sales environment.
- Passionate about delivering exceptional experiences and creating welcoming social spaces.
- Strong interpersonal and communication skills, a natural rapport builder.
- Confident upseller with a commercial mindset and drive to grow ancillary sales.
- Organised, proactive and comfortable multitasking in a fast paced environment.
- Experience supporting or coordinating events and social activities.
- Right to work in the United Kingdom.
Skills
- Hospitality
- Customer service
- Front of house operations
- Sales
- Interpersonal skills
- Communication skills
- Upselling
- Commercial mindset
- Organisation
- Proactivity
- Multitasking
- Event coordination
- Social activity coordination
- Padel community dynamics
- Stock management
- Inventory management
- Supplier management
- Health and safety compliance
- Safeguarding
- Playtomic
- Racket sports
Location
- United Kingdom
Work Type
- Full time
- Permanent
- 40 hours per week
Experience Level
- Minimum 2 years' experience in hospitality, customer service or front of house
- Minimum 1 year's experience in a sales environment
Salary/Compensations
- £30,000 to £34,000 per year
Benefits
- Discounted padel
- Discount on food and beverage
- A genuine progression path
- The chance to help shape our culture and values
About the Company
- Pure Padel is a rapidly growing padel club operator dedicated to delivering outstanding facilities and a genuinely welcoming, community driven experience.
- With ambitious plans to open 30 clubs across the UK in the next five years, our venues are designed to be more than just places to play.
- They are vibrant social hubs where hospitality, sport and community come together.