Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Retail Sales Assistant, Jewelry role.

Rezi rewrites your resume against Brilliant Earth's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Retail Sales Assistant, Jewelry posting at Brilliant Earth — free, in seconds.

About the Role

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Responsibilities

Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
Guide customers to purchase, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.

Requirements

A passion for the customer; go above and beyond to provide the best possible experience.
A drive to exceed goals; a self-proclaimed “over-achiever” on a mission to exceed sales targets.
Attention to detail; know that the little things count the most and have a passion for process.
Strong communication skills; clear and concise in person, via email, or by chat.
Master of collaboration; a team player who believes in working together to transform the jewelry industry.

Skills

Sales strategies
Problem-solving
Customer service
Product knowledge
ERP system usage
Merchandising
Inventory management
Communication

Location

New York, NY

Work Type

Full-time
In-person

Salary/Compensations

$22-24 per hour

Benefits

Excellent training program
Endless opportunities for career growth
Competitive compensation
Career Growth pathways
Set Schedule with consistent weekly hours and 2 consecutive days off
Lifestyle Spending Account for wellness expenses
Continued Education in leadership, professional skills, diversity & inclusion
Tuition reimbursement for role-specific trainings
Employee Discounts on jewelry
Sales Incentive Programs
Mental Wellness Perks including access to self-care apps, seminars, and 24/7 counseling
Giving Back and Volunteer Opportunities
Medical, Dental, and Vision insurance with multiple plans and $0 monthly premium option
Employer HSA contributions
401k match
3 weeks of PTO in the first year
Paid Parental Leave
Disability and Life insurance (100% employer-paid)
Pre-Tax Commuter Benefits

About the Company

Our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience.
We are hard-working team players that welcome challenges and rise to any occasion.
Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small.
As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Equal Opportunity

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way.
At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team.
It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.
We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.
There is no application deadline. Applications will be accepted on a rolling basis.
Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.