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About the Role
Performs complex administrative tasks and provides administrative support to clinicians, providers, and/or managers while delivering exceptional customer service to the individuals served.
Responsibilities
- Demonstrates agency core values in day-to-day activities.
- Role models criteria for a high performing team member and values that support trust, interdependencies, and teamwork.
- Maintains a neat and organized workspace.
- May require travel between sites to provide coverage for other support staff.
- Greets and checks clients in with a friendly demeanor upon arrival.
- Manages intakes, scheduling, auditing, uploading documents into client health records, processing patient letters, and filing.
- Answers and directs calls politely to the appropriate person.
- Performs daily insurance verification of 3rd party payers and Medicaid, and completes financial reviews.
- Collects, reconciles, and posts all client payments.
- Sends and receives incoming/outgoing mail and faxes.
- Responds to a high volume of email requests in a timely manner.
- Attends meetings onsite and offsite as assigned.
- Performs other duties as assigned.
Requirements
- Must possess a valid driver's license with an acceptable driving record.
- Must have reliable transportation.
Skills
- Ability to navigate computer programs, including Microsoft Office, internet search engines, and agency’s Electronic Health Record system.
- Excellent customer service skills with clients and colleagues.
- Excellent computer skills and use of office machines.
- Strong communication skills, both verbal and written.
- Meticulous attention to detail.
- Excellent time management skills.
- Excellent organizational skills.
- Ability to multitask in a fast-paced work environment.
Location
- West Seneca
- Springville
Work Type
- Full-Time
Experience Level
- One year work experience in a related field preferable.
Education Level
- High School Diploma or equivalent.
Salary/Compensations
- $17/hr - $19/hr
About the Company
- Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.