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About the Role
Under supervision, this role is responsible for being a resource for employees and completing daily business office duties such as appointments, check-in/check-out, and patient registration. This role supports business operations by coordinating patient benefits and payments, initiating authorizations and referrals, and correct scheduling and coding. Acts as a resource for patients and staff with business office related questions and problems, ensuring compliance and confidentiality while promoting the organization's mission and philosophy.
Responsibilities
- Performs all tasks of Patient Service Coordinators and Sr. Patient Service Coordinators.
- Coordinates on-the-job training for new and existing Patient Service Coordinators.
- Acts as a resource for patients and staff with business office related questions/problems.
- Participates in and assists with coordination of business office team meetings.
- Communicates with Supervisor or Manager regarding policy/procedure and disseminates information to staff.
- Ensures business processes and protocols are followed in business office areas.
- Reviews charges in the Charge Review Work Queue for accuracy.
- Posts patient payments to account and voids transactions.
- Handles patient price quotes.
- Responsible for End-of-Day Reports and daily deposits.
- Participates with management team in developing and working toward clinic goals.
- Responsible for patient recall system, including tracking high-risk patients.
- Performs quality assurance for all workflow and processes within the business office.
- Helps maintain standardized processes.
- Helps implement processes and suggests improvements.
- Adheres to all company policies, including OSHA, HIPAA, compliance and Code of Conduct.
- Maintains regular and dependable attendance.
- Follows core competencies set forth by the Company.
- Works holiday shifts as required.
- Attends meetings/training as required, including organizational leadership training.
- Assists other Patient Service Coordinators as needed.
- May compile statistical data regarding patient/provider encounters.
- May participate in the hiring/interview process for new business office staff.
- Performs other duties as assigned.
Requirements
- High school diploma or GED.
- One (1) or more years of medical experience required.
- Must be able to perform functions of a Sr. Patient Services Coordinator.
Skills
- Knowledge of medical insurance and authorization processes.
- Knowledge of basic coding principles.
- Excellent computer and keyboarding skills.
- Familiarity with Windows.
- Ability to create spreadsheets (Excel) and other documents (Word) for analysis and review.
- Excellent customer service skills.
- Excellent interpersonal & problem solving skills.
- Ability to work in a team environment.
- Proficient in EPIC (practice management and EMR superuser), Copia, PAD, Synapse, Allscripts and WebMedx.
- Ability to engage others, listen and adapt response to meet others’ needs.
- Ability to align own actions with those of other team members committed to common goals.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties in a professional manner at all times.
- Ability to understand, recall, and communicate, factual information.
- Ability to understand, recall, and apply oral and/or written instructions or other information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense in performing job.
Location
- Central Texas
Work Type
- Full-time
Experience Level
- 1+ years of medical experience
Education Level
- High school diploma or GED
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- 401(k)
- EAP
- Life Insurance
- Long Term Disability
- Tuition Reimbursement
- Child Care Assistance
- Health & Fitness
- Sick Child Care Assistance
- Development
About the Company
- Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years.
- We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.