Seasonal Customer Experience Representative - Visual Merchandising
Indigo Books & Music · CA
18 days agoImpress employers and recruiters.
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About the Role
You will cultivate an environment that promotes authentic employee and customer experiences, guided by the company culture and mission of adding joy. You will act as a role model for company beliefs, influence customers through storytelling, and connect them to the brand.
Responsibilities
- Support daily store operations during early morning or late evening hours
- Conduct inventory cycle counts and replenish stock
- Manage product returns and shelve products
- Receive and process incoming store merchandise
- Apply merchandising standards to create a visually appealing store
- Create a warm and welcoming environment
- Add joy to customers' lives
- Leverage products to tell stories
- Engage and connect with customers on the sales floor
- Curate specific product collections for customers
- Role model high performance characteristics
- Seek information regarding new products, promotions, and programs
- Contribute to a safe work environment and prioritize health and safety
- Respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and leadership
- Share ideas with the leadership team to improve employee and customer experiences
Requirements
- Adaptability, flexibility, and willingness to learn
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods
- Ability to lift medium to large items up to 40 pounds using appropriate safety techniques
- Availability to work a flexible schedule including evenings, weekends, holidays, overnights, and early mornings
- Bilingualism in French and English is required for positions in Québec
Skills
- Customer service
- Merchandising
- Inventory management
- Storytelling
- Communication
- Bilingualism
Work Type
- Seasonal
- Part-Time
- Fixed-term contract
Experience Level
- Experience in specialty retail or a retail environment preferred but not required
About the Company
- Indigo is a physical and digital retailer of books, lifestyle products, and ideas.
- The company mission is to inspire reading and enrich the lives of booklovers.
- Core values include being customer-centric, data-driven, human-centered, and AI-enabled.
Equal Opportunity
- Diversity, Equity, Inclusion, and Accessibility are core values integrated into training, policies, and hiring practices.
- The company welcomes applicants from all backgrounds and lived experiences, including BIPOC, 2SLGBTQIA+ community members, and persons with disabilities.
- Accommodations are available during the recruitment process upon request.
- AI tools used in the hiring process are reviewed regularly to prevent bias or discrimination.