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About the Role

Global Payment Solutions (GPS) is seeking a high-potential Vice President to support the management and evolution of our EMEA Merchant Acquiring product portfolio. This role is designed for an experienced product professional looking to broaden their strategic, commercial, and leadership capabilities with a view to progressing into a senior Product Manager or Director-level role within the next 3-5 years. The Vice President will support the Product Director and senior leadership team in managing the profitability, growth, governance and development of the EMEA Merchant Services Portfolio across card acquiring and gateway solutions.

Responsibilities

Help shape the future of the EMEA Merchant Acquiring business by contributing to product strategy, portfolio evolution and long-term roadmap planning.
Conduct market, competitor and industry analysis to identify emerging opportunities, customer needs and competitive threats, while developing business cases to support investment decisions, new capabilities, strategic partnerships and market expansion initiatives.
Drive the development and enhancement of merchant acquiring products and services across the end-to-end payments lifecycle, including merchant onboarding, authorisation, clearing, settlement, funding, reconciliation, reporting, billing, and dispute management.
Identify opportunities to strengthen client value propositions, improve operational efficiency and deliver market-leading payment acceptance solutions for corporate and commercial clients.
Partner with Technology, Operations and external providers to deliver product innovation and strategic change.
Define business requirements, influence prioritisation decisions, support the product development lifecycle and ensure successful delivery of new capabilities, processor integrations, scheme initiatives and product enhancements.
Champion a culture of continuous improvement, while proactively identifying and managing delivery risks and dependencies.
Support the growth and commercial success of the merchant acquiring portfolio through performance analysis, financial management and data-driven decision making.
Monitor key business metrics including revenue, volumes, pricing, costs and client adoption, using insights to identify opportunities for growth, optimisation and enhanced profitability.
Act as a trusted partner to Sales, Relationship Management and key clients, supporting strategic opportunities, complex solution design, RFP responses and client engagements.
Gather market and customer insights, translate merchant feedback into product enhancements and help deliver exceptional customer experiences across the client lifecycle.
Ensure product initiatives meet the highest standards of governance, risk management and regulatory compliance.
Work closely with Risk, Compliance, Legal and control partners to support product governance, regulatory change implementation, audit activities and risk assessments, ensuring solutions remain aligned with applicable legal, regulatory and card scheme requirements.
Build strong relationships and influence across a diverse stakeholder community, including Product, Technology, Operations, Finance, Sales, Risk, Compliance and external partners.
Present recommendations to senior management, contribute to governance forums and demonstrate leadership through collaboration, ownership and the ability to drive complex initiatives from concept through execution.

Requirements

5-10 years of experience in payments, merchant acquiring, commercial cards, product management, transaction banking or financial technology.
Strong understanding of merchant acquiring, payment processing, gateways and/or card issuing and acceptance solutions.
Experience delivering complex products in a regulated environment.
Demonstrated ability to manage cross-functional initiatives.
Strong analytical, commercial and problem-solving skills.
Excellent written and verbal communication skills.

Skills

Merchant acquiring
Payment processing
Gateways
Card issuing
Card acceptance solutions
eCommerce
Omnichannel payments
APIs
Gateway technologies

Location

London, United Kingdom

Work Type

In-office

Experience Level

Vice President
5-10 years

Benefits

Private healthcare for you and your family
Annual health screen
Competitive pension plan
Life assurance
Group income protection cover
26-weeks paid maternity leave
16-weeks paid paternity leave
Inclusive family leave arrangements
20 days of back-up childcare
Access to school holiday clubs
20 days of back-up adult care per annum
Ability to change core benefits
Option of selecting a variety of flexible benefits
Access to a wellbeing account
Travel insurance
Critical illness cover
Cycle to work scheme
Use of a flex fund
Access to an emotional wellbeing helpline
Virtual GP services
Access to the Peppy App
Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Equal Opportunity

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.