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About the Role
The Medical Administrative Assistant serves as a critical liaison between community members and the interdisciplinary staff team, ensuring a welcoming environment and providing essential administrative, technical, and clerical support to maintain culturally safe care.
Responsibilities
- Create a warm and inviting reception for community members, visitors, clients, and families in person and via telephone.
- Collaborate with the interdisciplinary staff team to support client wellness outcomes.
- Process referrals to specialists, laboratory and procedural appointments, and pharmacist inquiries.
- Manage notification of medical appointments and medical correspondence.
- Maintain an efficient computerized client encounter system by updating PSS (Telus) records.
Requirements
- Graduate of a Medical Administrative Diploma or equivalent.
- Supportive of both Indigenous and western models of wellness and health care.
- Thorough knowledge of medical terminology, anatomy, and physiology.
- Strong computer skills and proficiency with electronic medical records and scheduling systems.
- Knowledge of various Indigenous and mainstream community agencies and resources.
- Exceptional attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Ability to manage confidential and sensitive information.
- Willingness to learn Indigenous Cultural Safety and ongoing cultural teachings.
- Willingness to assist other sites as needed.
- Valid driver’s license or access to reliable transportation.
- Ability to obtain and maintain a current and clear police check.
- Up-to-date immunizations and records.
Skills
- Medical terminology
- Anatomy and physiology
- Electronic Medical Records (EMR)
- PS Suites (Telus)
- Medical scheduling software
- Clerical support
- Communication
Location
- London, ON
Work Type
- Full-time
- Permanent
- 35 hours/week
- Monday to Friday
Experience Level
- 3-5 years of experience in an Indigenous multi-service health and wellness environment or similar preferred
Education Level
- Medical Administrative Diploma or equivalent
Salary/Compensations
- $41,547 to $51,933 per year
Benefits
- 3 weeks’ vacation
- 12 health days
- 3 personal days
- 5 spiritual/cultural days
- Professional development
- Birthday off
- Comprehensive health and dental insurance
- Life insurance
- HOOPP (defined benefit pension plan)
About the Company
- Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency.
- Provides quality, wholistic health services by sharing and promoting traditional and western health practices.
- Serves Indigenous people including status, non-status, Inuit, and Metis within the Southwest, Waterloo-Wellington, and Erie St Clair regions.
Equal Opportunity
- SOAHAC is an equal opportunity employer and values diversity.
- Hiring preference will be given to qualified Indigenous applicants.
- Committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.