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About the Role

The Youth Care Professional III delivers relationship-based, competence-centered, and trauma-informed solutions to youth and families. This position mentors and trains junior staff and performs shift charge responsibilities, handling complex issues independently.

Responsibilities

Engage youth and families in trust-based, productive relationships to help them prepare for transitions, interact in the community, and promote respect and independence.
Develop and execute treatment and behavior management plans designed to assist youth and their families to achieve their goals and objectives.
Manage youth and family activities, within an individual or group dynamic.
Supervise youth receiving services according to established program standards.
Maintain a clean and welcoming living environment where youth are encouraged to learn and practice daily living skills such as household chores and laundry.
Respond appropriately to resident emergency and safety issues/situations in compliance with agency and regulatory mandated reporting protocols.
Recognize and address dysregulated youth behavior and demonstrate proficiency in behavior management, the use of crisis de-escalation/intervention techniques and physical interventions (holds) when needed consistent with Therapeutic Crisis Intervention (TCI) protocols.
Mentor and train Youth Care Professional I and II staff.
Maintain a thorough awareness of all procedures relating to emergencies.
Complete and maintain documentation in medical record system and daily logs to meet program requirements.
Oversee the paperwork of staff.
Provide life skills and social skills training for youth and families.
Serve as an adult role model for youth and families in all behaviors including communication, hygiene, appearance, management of self, response to stress and challenges, and positive relationships with others.
Manage special team projects.
Perform a wide variety of support tasks including transportation, as required.
Perform shift charge responsibilities.
May be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor.
Restraints can last up to 15 minutes and may require repetition as necessary.

Requirements

High School Diploma or GED required
Minimum 18 months’ work experience in residential care environment required
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards preferred.
Demonstrate the emotional competence and good judgment required to build productive, engaged children, youth, staff and family relationships while implementing required rules, expectations and routines.
Ability to complete all required documentation in timely fashion according to established policies and regulations.
Ability to recognize and address escalating and dysregulated youth behavior and utilizing training provided in behavior management and Therapeutic Crisis Intervention (TCI) including the use of physical interventions (holds).
Demonstrate problem-solving and conflict resolution skills with self and others.
Ability to meet the highest standard for ethical and professional conduct towards all.

Skills

Communicates Effectively
Personal Excellence
Cultural Competence
Builds and Leverages Relationships
Optimizes Decision Making
Behavior management
Crisis de-escalation/intervention techniques
Physical interventions (holds)
Therapeutic Crisis Intervention (TCI) protocols
Problem-solving
Conflict resolution
Ethical and professional conduct
Manual dexterity
Grasp in both hands
Fine manipulation skills in both hands

Location

Central & Western New York

Work Type

Variable scheduling including evenings and weekends
Full-time

Experience Level

Minimum 18 months’ work experience in residential care environment

Education Level

High School Diploma or GED

Salary/Compensations

$19.50 Minimum pay rate
$28.00 Maximum pay rate

Benefits

Generous paid time off
Paid holidays
Comprehensive medical, dental and vision coverage
Flexible spending account
403(b) retirement savings plan with employer match
Employee Assistance Plan

About the Company

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
Upon request, reasonable accommodations will be provided for the disabled.