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About the Role

TripArc is seeking a Senior UX Designer to shape the future of our B2B travel platforms. You will join the Quote to Pay domain, focusing on designing how advisors price trips, handle payments, and invoice clients. This high-impact, end-to-end product design role solves complex problems in a domain where usability, speed, and clarity directly affect revenue, efficiency, and customer experience. You'll own a product area, partner closely with Product and Engineering, and help evolve platforms used daily by professional travel sellers. This role is ideal for a senior designer who enjoys ambiguity, systems-level thinking, and designing for expert users.

Responsibilities

Lead UX discovery for complex workflows by deeply understanding user needs, operational constraints, and business goals.
Translate research insights into clear problem statements, user journeys, and experience principles.
Explore multiple solution paths through sketching, wireframes, prototypes, and usability testing.
Own the design lifecycle for your product domain, from early concept through delivery, iteration, and post-launch optimization.
Design intuitive, scalable user flows for sophisticated B2B use cases such as itinerary building, booking management, and internal tooling.
Deliver polished final design specs and documentation for seamless developer handoff.
Work as part of a tight product trifecta (UX, Product, Engineering) to shape roadmap decisions and ensure design intent is executed effectively.
Partner with stakeholders across the organization to balance user needs, technical constraints, and commercial outcomes.
Communicate design decisions clearly, using data, research, and rationale to build alignment and trust.
Leverage and evolve TripArc's design system to ensure consistency across platforms.
Document interaction patterns, UI specifications, and design rationale to support scalable development.
Champion UX best practices across teams and contribute to a strong design culture.
Use AI tools such as Figma Make and Claude daily to explore, prototype and iterate, then take the best ideas through full design rigor.
Work with engineers on AI-built prototypes, and check AI output for quality and bias.
Facilitate design critiques and workshops, and give clear, constructive feedback.
Mentor other designers and help raise the bar for craft across the UX team.
Design for accessibility from the start and speak up when a decision would shut some users out.
Define UX success metrics and KPIs tied to usability, efficiency, and business impact.
Use qualitative and quantitative data to validate designs and continuously improve outcomes.

Requirements

6+ years of professional UX design experience, with demonstrated ownership of complex digital products.
Strong experience with B2B products/platforms, systems thinking, and experience designing for expert users or operational tools.
Experience designing high-stakes, data-dense interfaces.
A strong portfolio showcasing end-to-end design work, including discovery, problem framing, interaction design, and shipped solutions.
Working knowledge of HTML/CSS/JavaScript capabilities and constraints.
Experience defining and tracking UX metrics to measure effectiveness and guide iteration.
AI fluency: you use AI tools daily to research, ideate, and prototype; you check their output critically, and you have a point of view on designing AI-assisted features.
Proficiency in Figma, including prototyping and building with components from a shared design system.
Working knowledge of accessibility standards (WCAG) and inclusive design practices.
Proven ability to design in ambiguous, evolving problem spaces and iterate quickly based on feedback.
Excellent communication skills, with the ability to articulate design decisions and influence cross-functional partners.
Experience facilitating critiques or workshops and mentoring other designers.

Skills

UX design
B2B products/platforms
Systems thinking
Expert user design
Operational tools design
High-stakes interface design
Data-dense interface design
Fintech background (payments, billing, expense or accounting products)
HTML/CSS/JavaScript
UX metrics
AI fluency
Figma
Prototyping
Design systems
Accessibility standards (WCAG)
Inclusive design practices
Ambiguous problem spaces
Iterative design
Communication skills
Design critiques
Workshop facilitation
Mentoring designers
Travel industry experience
E-commerce experience
Complex service-based domains experience
Internal tools design
Revenue-impacting workflows design
Multi-sided platforms design
Conversational interfaces design
AI-assisted interfaces design

Location

Downtown, Toronto

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$110,000 to $135,000

About the Company

At Range Group we believe in the power of the professional travel advisor. We represent over $4.5 billion in annual travel sales.
All our investments stem from a common thesis, that travel advisors add real value to a trip.
Travel advisors when equipped with technology and 24/7 support are irreplaceable.
Equally important is our philanthropy. Range Foundation channels 10% of group profits to social impact.
From exploration grants, improved access to education, new discoveries on sea and land, cultural infrastructure, and helping our global neighbors in times of need — we are investing to build a better future.

Equal Opportunity

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
We thank all candidates for their interest however only those selected for an interview will be contacted.