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About the Role
TripArc is seeking a Senior UX Designer to shape the future of our B2B travel platforms. These products support itinerary creation, pricing, booking management, and operational workflows for travel professionals. The role is AI-first, with designers using tools like Claude and Figma Make. You will join the Quote to Pay domain, focusing on complex, real-world problems where usability, speed, and clarity directly impact revenue, efficiency, and customer experience. This is an end-to-end design role where you will own a product area, collaborate with Product and Engineering, and evolve platforms used daily by professional travel sellers. Ideal for a senior designer who thrives in ambiguity, enjoys systems-level thinking, and designing for expert users.
Responsibilities
- Lead UX discovery for complex workflows by understanding user needs, operational constraints, and business goals.
- Translate research insights into clear problem statements, user journeys, and experience principles.
- Explore multiple solution paths through sketching, wireframing, prototyping, and usability testing.
- Own the design lifecycle for your product domain, from concept through delivery, iteration, and post-launch optimization.
- Design intuitive, scalable user flows for sophisticated B2B use cases such as itinerary building, booking management, and internal tooling.
- Deliver polished final design specs and documentation for seamless developer handoff.
- Work as part of a product trifecta (UX, Product, Engineering) to shape roadmap decisions and ensure design intent is executed effectively.
- Partner with stakeholders to balance user needs, technical constraints, and commercial outcomes.
- Communicate design decisions clearly, using data, research, and rationale to build alignment and trust.
- Leverage and evolve TripArc's design system to ensure consistency across platforms.
- Document interaction patterns, UI specifications, and design rationale to support scalable development.
- Champion UX best practices across teams and contribute to a strong design culture.
- Use AI tools such as Figma Make and Claude daily to explore, prototype and iterate.
- Work with engineers on AI-built prototypes, and check AI output for quality and bias.
- Facilitate design critiques and workshops, and give clear, constructive feedback.
- Mentor other designers and help raise the bar for craft across the UX team.
- Design for accessibility from the start.
- Define UX success metrics and KPIs tied to usability, efficiency, and business impact.
- Use qualitative and quantitative data to validate designs and continuously improve outcomes.
Requirements
- 6+ years of professional UX design experience, with demonstrated ownership of complex digital products.
- Strong experience with B2B products/platforms, systems thinking, and experience designing for expert users or operational tools.
- Experience designing high-stakes, data-dense interfaces.
- A strong portfolio showcasing end-to-end design work, including discovery, problem framing, interaction design, and shipped solutions.
- Working knowledge of HTML/CSS/JavaScript capabilities and constraints.
- Experience defining and tracking UX metrics to measure effectiveness and guide iteration.
- AI fluency: you use AI tools daily to research, ideate, and prototype; you check their output critically, and you have a point of view on designing AI-assisted features.
- Proficiency in Figma, including prototyping and building with components from a shared design system.
- Working knowledge of accessibility standards (WCAG) and inclusive design practices.
- Proven ability to design in ambiguous, evolving problem spaces and iterate quickly based on feedback.
- Excellent communication skills, with the ability to articulate design decisions and influence cross-functional partners.
- Experience facilitating critiques or workshops and mentoring other designers.
Skills
- UX design
- B2B products
- Systems thinking
- Expert user design
- Operational tools design
- High-stakes interface design
- Data-dense interface design
- Fintech background (preferred)
- Portfolio development
- HTML
- CSS
- JavaScript
- UX metrics
- AI fluency
- Figma
- Prototyping
- Design systems
- Accessibility standards (WCAG)
- Inclusive design
- Ambiguity tolerance
- Rapid iteration
- Communication
- Design critique facilitation
- Mentoring
Location
- Downtown, Toronto
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $110,000 to $135,000
About the Company
- TripArc is building AI-first B2B travel platforms that power the day-to-day work of Destination Experts, Travel Advisors, and global DMC partners.
Equal Opportunity
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.