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About the Role
The Claim Support Specialist will provide support and administrative assistance to the Claims Department, interacting with internal and external stakeholders including adjusters, brokers, insureds, and vendors.
Responsibilities
- Fielding incoming calls, emails, and physical mail to the Claim Contact Centre, including general inquiries, processing new claims, and acting on items within authority.
- Provide initial guidance on the new claims process, communicate expectations and next steps to insureds, and send acknowledgment letters.
- Assign files based on severity and maintain an assignment log.
- Act as SME and main point of contact for managing the day-to-day relationship with the offshore support team, Genpact.
- Provide claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
- Respond to daily task assignments from adjusters within the Claims Department to complete various administrative tasks.
- Act as liaison and first point of contact for auditors.
- Audit daily financial processing results from each claim discipline to ensure claim files are properly documented and payments align with Chubb’s best practices.
- Manually enter and verify banking information received from insureds and claimants.
- Review current processes for control/optimization opportunities.
- Other tasks as assigned.
Requirements
- Bilingualism required (French and English) for effective communication with all stakeholders.
- Completion of a post-secondary university or college program and/or equivalent experience.
- Strong written and verbal communication skills.
- Exceptional customer service and interpersonal skills.
- Proven ability to take initiative in solving problems independently.
- Excellent organizational and time management skills with the ability to follow up independently.
- Ability to respond as a team player in a multi-task environment.
- Must possess an aptitude for technical, detail-oriented work.
- Ability to work effectively under pressure.
Skills
- French
- English
- Communication
- Customer Service
- Interpersonal Skills
- Problem Solving
- Organizational Skills
- Time Management
- Teamwork
- Technical Aptitude
- Detail-Oriented
Education Level
- Post-secondary university or college program
About the Company
- Chubb is a world leader in insurance with operations in 54 countries.
- Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
- The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Equal Opportunity
- Chubb is committed to providing equal employment opportunities to all employees and applicants.
- It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.
- If you require an accommodation during the hiring process or upon hire, please inform Human Resources.
- If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.