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About the Role

The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures. This role sits at the intersection of customer relationship management and hands-on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future-state platform — accelerating timelines through automated playbooks and AI-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field.

Responsibilities

Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes.
Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.
Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.
Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines.
Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.
Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases.
Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

Requirements

8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
Prior experience as an individual contributor leading multi-million dollar transformation engagements.
Salesforce AI Associate or Agentblazer certifications.

Skills

AI literacy
Prompt engineering
Marketing Cloud
Data Cloud
Revenue Cloud
Tableau
Salesforce core
Sales Cloud
Service Cloud
AI agents
Automation tools

Location

Remote

Work Type

Full-time

Experience Level

8+ years

Education Level

Degree or equivalent relevant experience

Benefits

Access to cutting-edge AI tools
Collaborative global delivery model
Direct line to Product teams
Real influence on migration tooling evolution
Work visibility across the business

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Ambition meets action. Tech meets trust. Innovation is a way of life.
The world of work is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality for all and are committed to creating a workplace that’s inclusive, and free from discrimination.
Workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Applicants are welcome to opt-in to the interview scheme as part of the application process.