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About the Role

To provide a market-leading claims advocacy service with responsibility for the effective management, negotiation and settlement of Facultative Reinsurance claims, predominantly Property and Energy risks. The role requires the proactive handling of complex claims, strong stakeholder management skills and the ability to provide technical guidance and support to clients and broking colleagues across international markets.

Responsibilities

Management and control of Facultative Reinsurance claims from notification through to final settlement.
Providing sound technical advice and claims advocacy support to clients and broking teams.
Reviewing claim notifications and policy/reinsurance contract documentation to identify coverage issues and potential areas of dispute.
Preparing and maintaining accurate claims files and internal claims records.
Producing claims information and presenting to reinsurers, clients and other stakeholders, either in written or virtual formats.
Monitoring reinsurers' agreement and payment of funds and ensuring timely settlement to the appropriate beneficiary.
Reporting any claims difficulties, coverage concerns or market issues promptly to management.
Liaising effectively with clients, reinsurers, loss adjusters, experts and brokers to progress claims to successful resolution.
Building and maintaining strong professional relationships with clients and market contacts through prompt, proactive and professional communication.
Ensuring effective liaison with broking colleagues, including the provision of claims information and statistics to support renewals, placements and client presentations.
Ensuring effective liaison with accounting colleagues regarding collection and payment of funds, ledger queries and claims settlements.
Maintaining accurate electronic and physical claims records.
Utilising CLASS and other London Market systems effectively to manage claims activities and market interactions.
Keeping up to date with market developments, claims procedures, regulatory requirements and system changes.
Monitoring workload and prioritising activities to ensure service standards and deadlines are consistently achieved.
Supporting process improvement initiatives and contributing to the ongoing development of the FAC Claims function.

Requirements

Experience in a relevant claims role
Good understanding of Facultative Reinsurance principles and claims processes.
Experience handling Property and/or Energy claims.
General understanding of other insurance and reinsurance classes.
Knowledge of ECF/CLASS
Ability to use Word, Excel and PowerPoint
Strong numeracy skills
Strong communication skills
Ability to work effectively as part of a team
Ability to work under pressure and meet deadlines
Strong communication and interpersonal skills with experience engaging with international clients and stakeholders.
Strong attention to detail and commitment to service excellence.
ACII completion or working towards a CII designation
Undergraduate degree
Driven, dynamic individual with high standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct.
Uphold and promote the good name and reputation of Ardonagh Specialty.
Treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation.
Deal honestly and fairly with fellow employees, customers, and others within the insurance profession.
Value other team members as colleagues.
Take responsibility for own learning and development.
Keep up to date with developments in law and practice relating to own field of expertise.
Ensure that all external and internal training obligations and requirements are fulfilled.

Skills

Claims advocacy
Facultative Reinsurance claims management
Negotiation
Settlement
Property claims handling
Energy claims handling
Stakeholder management
Technical guidance
Client support
Broking support
International markets
Word
Excel
PowerPoint
Numeracy
Communication
Interpersonal skills
Attention to detail
Service excellence

Location

London

Work Type

Hybrid
Full time
Permanent

Experience Level

Senior

Education Level

Undergraduate degree
ACII completion or working towards a CII designation

Salary/Compensations

Competitive salary

Benefits

Apprenticeships
Study support
Participation in our annual Spotlight Awards
Community Trust
Sports Teams
Office socials
Events
Wellbeing programs
Fantastic discounts across many big-name businesses
Supermarket discounts
Gym memberships
Restaurant discounts
Healthcare cash plans
Employer pension contribution of 10% (providing you, the Employee provides 5%)
Good work life balance
Flexibility to suit you
Life Assurance at X4 of your base salary
Group Income Protection
Generous Annual Leave entitlement
Private Medical Insurance
Group annual bonus scheme

About the Company

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.
Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

Equal Opportunity

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.