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About the Role
Tech Agents provide live technical support for virtual events, ensuring smooth operation by monitoring platforms, assisting participants, troubleshooting issues, and communicating with internal teams in real time. This role is ideal for individuals who enjoy live event production, technology, and fast-paced problem-solving.
Responsibilities
- Monitor live virtual events from start to finish
- Provide technical support to clients, presenters, interpreters, and attendees
- Troubleshoot audio, video, connectivity, and platform-related issues
- Monitor event quality and proactively catch issues before they impact the event
- Communicate clearly and professionally with internal production teams
- Escalate technical issues as needed while keeping stakeholders informed
- Ensure interpreters and other participants are connected and working properly
- Keep detailed notes on issues and actions taken during the event
- Stay attentive and available for the full duration of assigned events
Requirements
- Strong technical troubleshooting skills
- Excellent written and verbal communication
- Ability to stay calm under pressure
- Strong attention to detail
- Excellent customer service skills
- Ability to multitask while monitoring live events
- Reliable high-speed internet
- A quiet, professional workspace
- Flexibility to work evenings, weekends, or varied shifts based on event needs
Skills
- Zoom
- Microsoft Teams
- BrandLive
- Webex
- Google Meet
- Virtual event platforms
- Virtual event production
- Technical support
- Help desk
- AV
- Live streaming
- Webinar moderation
- Remote customer support
- Interpreters
- Accessibility services
Work Type
- Freelance
- Contract
- Flexible scheduling