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About the Role
As an Account Manager, you will maximize the value of our existing customer portfolio by securing contract renewals, driving growth through new customer acquisition, upselling, and cross-selling, and building long-term, trusting relationships with companies seeking talent in the DACH region. You will work data-driven and proactively, monitoring results, identifying opportunities, and translating customer needs into suitable solutions. This position within our Mid-Market Acceleration Team focuses on both new customer acquisition and expanding existing customer relationships.
Responsibilities
- Conduct regular QBRs and structured performance reviews with key partners, including data-driven analyses with clear goals, insights, and action plans.
- Develop a deep understanding of customer recruiting strategies, success metrics, and challenges to effectively position solutions.
- Continuously monitor KPIs such as clicks, applications, cost-per-apply, and fill rates.
- Proactively identify root causes for underperformance and propose concrete actions, including budget reallocation, job ad improvements, and product mix adjustments.
- Track the implementation of agreed-upon actions, measure their impact, and share results with the customer.
- Build effective, long-term relationships with partners in HR and TA, including their leadership.
- Inform partners about best practices and labor market trends.
- Collaborate with internal partners to resolve issues.
- Ensure accurate and up-to-date CRM data.
- Systematically manage renewals (90-120 days before contract end).
- Utilize standardized templates and processes to ensure consistency.
Requirements
- Minimum of 4 years of relevant professional experience or a completed Bachelor's degree.
- Experience in existing customer support and strategic customer consulting.
- Strong ability to build and develop new business relationships.
- Experience in the full sales cycle, from new customer acquisition and relationship building to customer consulting and successful closing.
- Excellent written and verbal communication skills.
- Professional phone etiquette and confident presentation skills.
- Data-oriented and self-motivated work approach.
- Ability to acquire and apply new knowledge.
Skills
- Customer Relationship Management
- Sales
- Upselling
- Cross-selling
- New Customer Acquisition
- Strategic Consulting
- Data Analysis
- Performance Monitoring
- Problem Solving
- Communication
- Presentation Skills
- CRM Software
Location
- DACH region
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree
Salary/Compensations
- Base salary: 37,000 - 57,000 EUR per year (Dublin)
- OTE: approx. 75,000–100,000+ EUR per year
Benefits
- Quarterly bonuses
- Restricted Stock Units (RSUs)
- Paid Time Off policy
- Region-specific benefits
About the Company
- As the world’s number 1 job site, our mission is to help people get jobs.
- We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves.
- We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
Equal Opportunity
- Indeed is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized.
- We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
- Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process.
- Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work.
- At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive.
- We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
- We value diverse experiences, including those who have had prior contact with the criminal legal system.
- We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
- Those with military experience are encouraged to apply.
- Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.