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About the Role

This role provides critical support to the Product Owner and Product Management function within Global Credit Operations (GCO) across the EMEA region, where Loan IQ and JIRA are integral to managing requirements, driving platform change, and supporting the loans administration lifecycle. The successful candidate will help enable the delivery and adoption of strategic initiatives across credit and loan trade lifecycle events, including the implementation of AI-enabled solutions. Working closely with senior Product Owners, regional operations leaders, technology, and delivery teams, the role supports the translation of global product strategy into effective regional execution, while ensuring EMEA-specific regulatory, operational, and market considerations are fully reflected. This opportunity is well suited to a collaborative professional who values thoughtful execution and is comfortable operating within a complex, highly regulated environment.

Responsibilities

Support delivery of the global product vision and roadmap for Global Credit Operations, with a focus on EMEA priorities.
Translate global product direction into clear, EMEA-relevant features, user stories, and backlog items.
Partner with the lead Product Owner/Manager to help manage and refine the backlog, ensuring items are well-defined and ready for delivery.
Collaborate with EMEA Operations, Risk, Compliance, and Technology teams to understand regional requirements, constraints, and dependencies.
Support the rollout of AI-enabled capabilities within EMEA credit operations, such as: Document processing, Exception handling, Controls automation, Human-in-the-loop workflows
Contribute to scope and sequencing discussions, helping balance value, risk, and delivery capacity.
Participate in Agile ceremonies, including story refinement and sprint readiness activities and delivery follow-through.
Review delivered functionality to confirm it meets agreed EMEA business, regulatory, and operational needs.
Act as a trusted link between global product teams, IT and EMEA business stakeholders, supporting alignment, openness, and adoption.

Requirements

Demonstrated understanding of Loan IQ functionality, including solution design, data model architecture and end to end platform testing.
Experience working in Agile or scaled Agile environments.
Experience supporting Product Owners or Product Managers in enterprise or financial services environments.
Working knowledge of Global Credit Operations, Trade Finance, or related banking operations within EMEA.
Exposure to AI-enabled or data-driven solutions in regulated operational settings.
Proven ability to organise complex information, apply analysis, and maintain high-quality documentation
Comfortable working within a global, matrixed delivery model.
Clear and thoughtful communication skills, especially when connecting global plans with regional needs.

Skills

Loan IQ functionality
Agile
Scaled Agile
Product Owner support
Product Manager support
Global Credit Operations
Trade Finance
Banking operations
AI-enabled solutions
Data-driven solutions
Communication skills

Location

Bromley

Work Type

In-office

Experience Level

Senior

Benefits

Private healthcare for you and your family
Annual health screen
Competitive pension plan
Life assurance
Group income protection cover
20 days of back-up childcare
Access to school holiday clubs
20 days of back-up adult care per annum
Flexible benefits
Wellbeing account
Travel insurance
Critical illness cover
Emotional wellbeing helpline
Mental health first aiders
Virtual GP services
Employee Assistance Program
Charitable donations matched by the bank
Arts & Culture corporate membership program
Discounted entry to cultural institutions and exhibitions
Volunteering opportunities

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth.
This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Equal Opportunity

We are an equal opportunities employer and ensure that no applicant is subject to less favorable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability.
The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.