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About the Role
CHANEL Beauty is seeking a Fixed Term Account Manager to lead a dynamic and passionate team within the Fragrance & વિભાગ. This pivotal role involves driving retail excellence, cultivating team performance, and upholding the brand image by managing day-to-day counter operations, coaching, motivating, and mentoring the team.
Responsibilities
- Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment.
- Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations.
- Set and review individual and team goals, provide regular performance feedback, and support career development plans.
- Partner with the Talent Acquisition team to manage full recruitment cycle.
- Contribute to business planning, including forecasting, promotional strategies, and category development.
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance.
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty.
- Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
- Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
- Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems.
- Ensure the flawless execution of brand activations, events, and in-store campaigns.
- Uphold brand standards for grooming, presentation, and environment.
- Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise.
- Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.
Requirements
- Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
- The ability to coach and develop a diverse team while fostering a culture of collaboration.
- A passion for creating memorable, client-centric experiences.
- Strategic thinking with strong commercial awareness and decision-making capabilities.
- A solution-focused approach, thriving in a fast-paced and evolving environment.
Skills
- People Management
- Business Development
- Operational Excellence
- Client Experience
- Leadership
- Coaching
- Team Development
- Collaboration
- Diversity
- Empowerment
- Onboarding
- Training
- Product Knowledge
- Service Excellence
- Operational Compliance
- Employee Relations
- Recruitment
- Business Planning
- Forecasting
- Promotional Strategies
- Category Development
- Business KPIs Analysis
- Commercial Performance Improvement
- Client Recruitment
- Clienteling
- Customer Relationships
- Client Loyalty
- Retailer Partnerships
- Cross-functional Collaboration
- Business Objectives
- Retail Operations Management
- Rota Management
- Stock Monitoring
- Reporting
- Brand Activations
- Event Execution
- In-store Campaigns
- Brand Standards
- Grooming
- Presentation
- Client Service Excellence
- Authenticity
- Empathy
- Product Expertise
- Signature Service Approach
Location
- Harrods Knightsbridge
Work Type
- Fixed Term
- 37.5 hours/week
Benefits
- Private Medical Insurance covering pre-existing medical conditions and ability to add family members
- Online GP App with 24/7 appointments available within 24 hours
- Cycle Scheme participation for a tax-exempt bike and/or accessories
- Pension
- Life Assurance
- Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Employee Assistance Programmes and Other Support Lines
- Arts & Culture Ticket Discounts across major London attractions
- CHANEL Product Discounts
- Employee Only Sales
- Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
About the Company
- CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
- “In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
- Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
Equal Opportunity
- At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.